IT Support Specialist / IT Support Engineer

Job Description

Role & responsibilities Install, configure, and support Windows (7, 8, 10, 11) , Linux (Ubuntu, CentOS, Red Hat) , and Apple macOS systems. Set up and manage Windows Server (2016, 2022) , Active Directory , and domain services. Provide comprehensive technical support to users across desktop, laptop, and mobile platforms. Configure and maintain FreePBX and Asterisk VoIP systems; handle GSM Gateways and IP phone (SIP) registrations . Install and support softphones (e.g., Twinkle) and troubleshoot VoIP communication issues. Perform LAN/WAN troubleshooting , and configure routers, switches, DNS, DHCP, and proxy servers. Support and troubleshoot network and local printers . Install and update software, perform OS patching, and monitor system version control across all OS platforms. Maintain and manage asset inventory of all IT equipment including desktops, laptops, printers, and mobile devices. Ensure secure and efficient configuration of company email systems , especially Outlook and macOS Mail. Set up and troubleshoot macOS-related applications, device configurations, and system permissions. Monitor systems, proactively identify performance issues, and implement effective resolutions. Follow and create detailed technical documentation and user guides. Collaborate with cross-functional teams to support IT initiatives and resolve escalated issues. Preferred candidate profile Required Skills & Qualifications: 24 years of proven experience in IT support, system administration, or helpdesk roles. Strong hands-on experience with Windows, Linux (Ubuntu/CentOS), and Apple macOS systems. Experience with VoIP technologies , including FreePBX, Asterisk, GSM gateways, and IP phone configuration. Solid understanding of Active Directory, Windows Server, and domain environments . Proficiency in network configuration and troubleshooting (LAN/WAN, DNS, DHCP, switches, routers). Skilled in Outlook/email setup , printer configuration, and basic cybersecurity best practices.