IT Support Specialist / IT Support Engineer

Role & responsibilities

• Install, configure, and support

  Windows (7, 8, 10, 11)

  ,

  Linux (Ubuntu, CentOS, Red Hat)

  , and

  Apple macOS

   systems.
• Set up and manage

  Windows Server (2016, 2022)

  ,

  Active Directory

  , and domain services.
• Provide comprehensive technical support to users across desktop, laptop, and mobile platforms.
• Configure and maintain

  FreePBX

   and

  Asterisk

   VoIP systems; handle

  GSM Gateways

   and

  IP phone (SIP) registrations

  .
• Install and support

  softphones

   (e.g., Twinkle) and troubleshoot VoIP communication issues.
• Perform

  LAN/WAN troubleshooting

  , and configure routers, switches, DNS, DHCP, and proxy servers.
• Support and troubleshoot

  network and local printers

  .
• Install and update software, perform OS patching, and monitor system version control across all OS platforms.
• Maintain and manage asset inventory of all IT equipment including desktops, laptops, printers, and mobile devices.
• Ensure secure and efficient configuration of company

  email systems

  , especially

  Outlook

   and macOS Mail.
• Set up and troubleshoot macOS-related applications, device configurations, and system permissions.
• Monitor systems, proactively identify performance issues, and implement effective resolutions.
• Follow and create detailed technical documentation and user guides.
• Collaborate with cross-functional teams to support IT initiatives and resolve escalated issues.

Preferred candidate profile

Required Skills & Qualifications:

• 24 years of proven experience in IT support, system administration, or helpdesk roles.
• Strong hands-on experience with

  Windows, Linux (Ubuntu/CentOS), and Apple macOS

   systems.
• Experience with

  VoIP technologies

  , including FreePBX, Asterisk, GSM gateways, and IP phone configuration.
• Solid understanding of

  Active Directory, Windows Server, and domain environments

  .
• Proficiency in

  network configuration and troubleshooting

   (LAN/WAN, DNS, DHCP, switches, routers).
• Skilled in

  Outlook/email setup

  , printer configuration, and basic cybersecurity best practices.