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2.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Account Management in Corporate & Institutional Domain primarily focusing on Housekeeping, Kitchen Care, Laundry Care, Personal Care Equipment Portfolio business will ideally be all large Facility Service Contractors, Offices, Retail, Government
Posted 2 weeks ago
2.0 - 7.0 years
2 - 4 Lacs
Thane
Work from Office
Role & responsibilities IT Infrastructure & Troubleshooting: Monitor, maintain, and resolve issues related to: Hardware (Laptops, printers, WiFi routers, etc.) Software (Upgrades, troubleshooting, security patches) User downtime (Tracking reasons and creating action plans) Third-party hardware (Blackbox) - Logging user complaints and coordinating resolutions Domain-related issues (Ensuring whitelisting for customers/suppliers to avoid email bounce-backs) Email management (Regular reviews of webmail server and storage) Website monitoring and maintenance Internet connectivity and uptime ERP system issues (Following up with vendors for timely resolution) ERP Servers & related IT infrastructure IT Implementation & User Support: Plan, coordinate, and implement IT installations with zero downtime for users. Respond swiftly to user IT issues and train them to handle basic recurring problems. Create training videos on common IT issues, obtain approval, and upload them on the company intranet. Develop workflows and user guides to enhance operational efficiency. Analyze the existing IT setup and propose scalable solutions for improvement. Ensure data security by implementing centralized routing through Blackbox for data protection. Maintain IT records and logs in an Excel tracker, documenting root causes and resolutions. Network & Data Security Management: Ensure all computers are configured for centralized security routing. Gain in-depth knowledge of Blackbox security systems and update rule sheets periodically. Understand and assist in implementing Microsoft 365 & Google Workspace , helping management with trials and execution. Support SharePoint implementation within the organization. Maintain strict data protection protocols throughout all IT trials and implementations. Conduct weekly email audits to ensure data security, reviewing automated email summaries with management. Technical Expertise & Support: Network Mapping - Identifying and managing network infrastructure. Resolving IP conflicts and DNS-related issues . Managing Google Workspace (User creation, deletion, monitoring, access control, and security restrictions). Required Skill Set : Proficiency in MS Excel & Word for documentation and reporting. Strong knowledge of ERP systems and troubleshooting. Experience in data protection and cybersecurity best practices. Understanding of email hosting servers and domain management . Ability to upgrade software and hardware efficiently. Google Workspace expertise (user management, security settings, access control). Strong problem-solving skills and attention to detail . Excellent communication and listening skills. Fluency in English, Hindi, and Marathi (spoken and written) Organizational and management skills to handle IT operations effectively Qualification IT Engineer, MS certification, experience to handle a growing business with over 60 users spread across 2 plants.
Posted 2 weeks ago
2.0 - 4.0 years
3 - 4 Lacs
Ahmedabad
Work from Office
Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network
Posted 3 weeks ago
1.0 - 4.0 years
2 - 4 Lacs
Chennai
Work from Office
Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.Role & responsibilities
Posted 3 weeks ago
3 - 6 years
4 - 4 Lacs
Chennai
Work from Office
Team mentoring & management Develop plans, monitors and reports health Patch Rollouts, Anti virus, DC Smart Hand co-ordination VIP Support and P1 Work Experience on O365, One drive, basic understanding of Domain joining process.
Posted 1 month ago
2 - 4 years
2 - 4 Lacs
Bengaluru
Work from Office
Requirements Preferred Certified MCSE / Azure Cloud or Higher Looking for immediate joiners Good Communication skills Minimum 2 years Proven hands-on experiences as Server engineer in an enterprise server infrastructure Technical knowledge in Windows Server OS, Active Directory, DNS, DHCP, Backup Software (Veeam), SFTP, OS & Application Patching preferred knowledge in Virtualization (Nutanix), NAS storage and Azure Cloud technologies Good Vendor, Peer Management skills University Degree Responsibilities : Monitor Server and Storage performance based on Utilization and Availability using Monitoring tool Act upon pre-configured threshold breach with respect to Utilization and Availability of server components and remediate Ensure 100% Server uptime for end users Execute periodic Maintained activity to minimize Server downtime Execute planned changes to server infrastructure to enhance server performance / security posture through Change Management process Adhere to 1 Incident Management process Maintain Server Infra Inventory and configuration as per standards Provide Level-1 support and troubleshooting to resolve issues Server Device Asset Management (Asset Inventory, Support Contract, Vendor Escalation Matrix) Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Configure and install various Server devices and services (e.g., Windows OS, IIS, SQL Database, Backup Software, NAS Storage, Nutanix, etc) Perform server maintenance and system upgrades including service packs, patches, hot fixes and Preform Configuration backups of Critical applications devices Execute server DR testing and per defined DR Policy Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the server infrastructure Liaise with vendors and other IT personnel for problem resolutions Ensure Scheduled reports are generated from Monitoring tool and reviewed along with the IT Team
Posted 1 month ago
- 5 years
4 - 8 Lacs
Pune, Bengaluru, Delhi / NCR
Work from Office
Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!
Posted 1 month ago
2 - 7 years
2 - 4 Lacs
Thane
Work from Office
Role & responsibilities IT Infrastructure & Troubleshooting: Monitor, maintain, and resolve issues related to: Hardware (Laptops, printers, WiFi routers, etc.) Software (Upgrades, troubleshooting, security patches) User downtime (Tracking reasons and creating action plans) Third-party hardware (Blackbox) - Logging user complaints and coordinating resolutions Domain-related issues (Ensuring whitelisting for customers/suppliers to avoid email bounce-backs) Email management (Regular reviews of webmail server and storage) Website monitoring and maintenance Internet connectivity and uptime ERP system issues (Following up with vendors for timely resolution) ERP Servers & related IT infrastructure IT Implementation & User Support: Plan, coordinate, and implement IT installations with zero downtime for users. Respond swiftly to user IT issues and train them to handle basic recurring problems. Create training videos on common IT issues, obtain approval, and upload them on the company intranet. Develop workflows and user guides to enhance operational efficiency. Analyze the existing IT setup and propose scalable solutions for improvement. Ensure data security by implementing centralized routing through Blackbox for data protection. Maintain IT records and logs in an Excel tracker, documenting root causes and resolutions. Network & Data Security Management: Ensure all computers are configured for centralized security routing. Gain in-depth knowledge of Blackbox security systems and update rule sheets periodically. Understand and assist in implementing Microsoft 365 & Google Workspace , helping management with trials and execution. Support SharePoint implementation within the organization. Maintain strict data protection protocols throughout all IT trials and implementations. Conduct weekly email audits to ensure data security, reviewing automated email summaries with management. Technical Expertise & Support: Network Mapping - Identifying and managing network infrastructure. Resolving IP conflicts and DNS-related issues . Managing Google Workspace (User creation, deletion, monitoring, access control, and security restrictions). Required Skill Set : Proficiency in MS Excel & Word for documentation and reporting. Strong knowledge of ERP systems and troubleshooting. Experience in data protection and cybersecurity best practices. Understanding of email hosting servers and domain management . Ability to upgrade software and hardware efficiently. Google Workspace expertise (user management, security settings, access control). Strong problem-solving skills and attention to detail . Excellent communication and listening skills. Fluency in English, Hindi, and Marathi (spoken and written) Organizational and management skills to handle IT operations effectively Qualification IT Engineer, MS certification, experience to handle a growing business with over 60 users spread across 2 plants.
Posted 2 months ago
2 - 4 years
3 - 6 Lacs
Gurgaon
Work from Office
Responsibilities: * Ensure data integrity & security compliance *Buy new Domain and have Keen Knowledge about Domain Market and Pricings. * Collaborate with stakeholders across industries * Maintain domain documentation & knowledge base Food allowance Annual bonus
Posted 2 months ago
2 - 7 years
0 - 2 Lacs
Thane
Work from Office
Office 365 , Tickiting Tools, Remote support, Cable crimping ITIL Process Domain joining SLA Ticketing tools Network Printers installation Good Knowledge about Outlook Configuration &Troubleshooting Printer to network connectivity, remote support. Good knowledge about Operating system, troubleshooting of hardware related issues.
Posted 2 months ago
10 - 16 years
20 - 35 Lacs
Pune, Bengaluru, Gurgaon
Hybrid
Role & responsibilities Minimum of seven years of experience in ServiceNow development and architecture. Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations. ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are highly preferred. Works effectively in a team-oriented, collaborative environment. Extensive knowledge of retrieving data from RDBMS Strong interpersonal and oral communication skills High level of expertise in multiple system environments Proven problem-solving abilities and strong attention to detail and quality work output. Domain Separation Experience Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages. Demonstrated leadership abilities, with the capacity to inspire and guide teams. Strong client-facing and consulting skills
Posted 3 months ago
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