Samsung - Chennai Hiring - IT Support - 10 To 15 Years

Greetings from Samsung Ecom India!

We are looking for IT Support Chennai Location

Experience - 10 to 15 Years

Work Location - Chennai

Mode - 5 days Work from Office

Notice - Immediate to 15 days

Share your resume topraveen.r2@partner.samsung.com

IT & Networking Support Manager will be responsible for leading the design, implementation, maintenance, and support of the enterprise IT infrastructure and network for our high-growth division, while managing a team and overseeing end-to-end asset lifecycle.

IT & Asset Management

• Daily Support:

  Provide daily, high-quality IT support to 400+ users, efficiently resolving hardware, software, and network issues.

• System Proficiency:

  Proficiently manage, install, configure, patch, and deploy software across MAC OS, WINDOWS, and UBUNTU (Linux) environments.

• Asset Lifecycle Management (ITAM/SAM):

  Oversee the End-to-End Asset Life Cycle (Ready-to-Deploy, In Use, Maintenance, and Scrap), demonstrating strong experience in IT Asset Management (ITAM) and Software Asset Management (SAM).

Networking & Security

• Network Design & Maintenance:

  Lead the design, maintenance, and monitoring of the business-wide network, ensuring high uptime and performance.

• Core Networking:

  Strong knowledge of networking concepts, protocols, and technologies, including TCP/IP, VPN, DHCP, LAN/WAN, routing, switching, and wireless networks.

• Implementation:

  Oversee the implementation of firewalls, switches, wireless, and cloud networking solutions.

• Security:

  Solid understanding of network security principles, best practices, including firewalls, intrusion detection systems, access controls, encryption techniques, and network segmentation/patching.

• Tools & Analysis:

  Proficiency in network management tools for monitoring, configuration management, performance analysis, and documentation. Monitoring Key Performance Indicators (KPIs) such as uptime, latency, and response time.

• Planning:

  Ability to plan upgrades, new installs, and capacity scaling.

Leadership & Management

• Team Leadership:

  Strong leadership and team management skills, including motivating, guiding, and mentoring a team of IT support professionals

• Project Management:

  Lead major IT projects, such as IT infra rollouts or global support improvements.

• Vendor & Budget Management:

  Manage third-party providers, internal support, and service-level agreements (SLAs). Strong skills in budgeting, vendor management, and SLA definition/monitoring.

• Strategy & Architecture:

  Define IT architecture standards, policies, and procedures. Collaborate with IT leadership on overall infrastructure strategy.

Qualifications

Total Experience:

Educational Background:

Core Technical Skills:

Troubleshooting:

Communication & Collaboration: