Hiring Asterisk Developer _ Naukri.com _Info Edge

Job Description: Call Center Support & Automation Engineer (Level 2)

Job Title:

Call Center Support & Automation Engineer (Level 2)

Location:

Info Edge India Ltd, Axis House, Sector 128, Noida

Department:

IT / Software Development

Job Type:

Full-Time

Experience Level:

Mid-Level (1-4 years)

Job Summary:

We are seeking a talented and proactive PHP Developer with strong automation skills to join our growing technology team. As a Level 2 resource, you will be responsible for maintaining and developing PHP-based applications, while also supporting process automation efforts using scripting and automation tools. The ideal candidate should possess solid experience in PHP development, automation frameworks, scripting (e.g., Python, Shell), and integration with APIs and databases. Call center application, infra and end user support will also be part of the job profile. The distribution of the KPIs will 50:50 between support and development roles.

Key Responsibilities:

• Design, develop, test, and maintain PHP/Asterisk call center applications and services.
• Collaborate with team members to implement software solutions that meet business requirements.
• Build automation scripts for repetitive tasks, deployments, testing, and data processing.
• Maintain and enhance existing codebases, troubleshoot issues, and optimize performance.
• Integrate PHP call center applications with third-party APIs and internal services.
• Integrate AI into process solutions to drive automation
• Write clean, scalable, and well-documented code following best practices.
• Participate in code reviews and contribute to improving development workflows.
• Maintain basic CI/CD pipelines for application deployment and automated testing.
• Monitor application performance and implement fixes proactively.
• Support applications, application infra including server, software, PRI, GSM, Telcos & services
• Support call center end users for all call center related applications