Pinnacle Teleservices Private Limited

Your Role The primary role is of solution selling of Mobile VAS enterprise solutions to major corporates and SME. Solve customers’ pain points and prospects for new clients by networking or other means of generating interest frompotential clients. Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Understand client needs and propose products/services accordingly or customize product offerings in conjunction with higher authorities. Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network. Ensure sales of all products / services as per targets. Research and build relationships with new clients. Initiate cross selling and up selling of products/services to existing clients. Work with technical staff and other internal colleagues to meet customer needs. Set up meetings between client decision makers and company's practice leaders/Principals. Maintain and Submit daily sales report and MIS report to reporting manager. Follow up for payments on a regular basis. Plan approaches and pitches. Work with a team to develop proposals that speaks to the client’s needs, concerns, and objectives. Use a variety of styles to persuade or negotiate appropriately. Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. What You Will Need To Succeed Proven experience of 2-11 years into Enterprise sales and Understanding of the VAS business. Experience in Telecom enterprise sales would be plus for us. Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers. Passion and grit to achieve highly ambitious targets. Ability to hustle in a highly dynamic environment. Self-motivated and self-directed. Excellent analytical and time-management skills. Creative problem solver who thrives when presented with a challenge. Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client. Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) Proficiency in CRM software will be a plus. To achieve the predefined targets. Apply Now Business Development Officer Full Name* Email ID* Mobile Number* Location applied for* —Please choose an option— —Please choose an option—AhmedabadBengaluruGurgaonHyderabadMohaliMumbaiNagpurPuneSurat Position applied for* Years of Experience* (write fresher if applicable) Current Designation* (write fresher if applicable) Current Employer* (write fresher if applicable) Current CTC* (write fresher if applicable) Expected CTC* (write fresher if applicable) Notice Period* (write fresher if applicable) Reason for change* Why do you want to join Pinnacle* Technologies you have worked on* Hometown (Address)* Tell us about yourself* 320 Attach Resume* Drag & Drop Files Here or Browse Files 0 of 1 By clicking this, you agree to disclose your personal information to Pinnacle Teleservices for contacting you via mail or text for further assistance. Δ

To Ensure smooth and fast on-boarding of all new clients (Max 2day). To Collect documents before on-boarding (PO, MOU, Agreements etc). Following up for closure of Agreement /MOU open points for faster on-boarding. Checking of Invoices /submission and Collection of all the payments within the due dates & allocation of Payments, maintaining the hygiene of Branch Ledger. Retention of Existing clients. Focus on increment Business (for existing Clients) Ensuring branch leads are followed up from all team members, Keeping the status of all leads, Ensure the branch is regularly updating the lead status in LMS. Recharge Records, follow up for up-coming recharge DLT cases needs to be escalated to National Sales Coordinator if there is a delay in response. Ensuring all clients complaints are addressed within the TAT (60 minutes), If not then complaints of clients need to be escalated as per below Annexure -1 Escalation Matrix. To Ensure all the documents are kept in an organized manner (soft copy), and are collected before on-boarding. To maintain the new Business Records & Cross Sale Records (Till automation starts) To take the feedback from clients on the services on a regular interval (once in a month) and the same reports need to be submited to Head Office. If any client is deactivating the services ensure feedback and reason for discontinuing is taken. Report needs to be submitted at the start of the month to the Head Office. Ensure all the convenience bills/reports are shared on a monthly basis with accurate data to the HR department. Outstanding collection responsibility will lie under the respective Branch Coordinators, Checking of Invoices /submission and Collection of all the payments within the due dates, allocation of Payments, maintaining the hygiene of Branch Ledger. Qualification and Experience Any Graduate Knowledge and Skills Proficient in MS Excel is must. Proficient in English communication both verbal & written.

Job Summary We are seeking a highly skilled Core Java Developer with experience in WhatsApp Business API and RCS. The candidate will be responsible for designing, developing, and optimizing messaging solutions using Java-based frameworks. This role requires hands-on experience in backend development, API integrations, and cloud-based Responsibilities : Develop, optimize, and maintain Java-based applications for WhatsApp Business API & RCS messaging. Integrate and manage WhatsApp Cloud API and RCS messaging platforms to enhance communication solutions. Work with RESTful APIs, Webhooks, and WebSocket protocols for seamless messaging functionality. Implement secure and scalable solutions for handling high-volume messaging transactions. Collaborate with product, DevOps, and front-end teams to improve platform performance and reliability. Ensure compliance with WhatsApp & RCS guidelines and telecom regulations. Troubleshoot and resolve technical issues related to messaging services and third-party integrations. Optimize backend performance using multithreading, caching, and database indexing Skills & Experience : 3-7 years of experience in Java development, with expertise in Spring Boot, Hibernate, and Microservices. Hands-on experience with WhatsApp Business API and RCS messaging. Strong knowledge of RESTful APIs, JSON, and Webhooks. Experience in MySQL, PostgreSQL, or NoSQL databases (MongoDB, Redis). Exposure to cloud platforms (AWS, GCP, or Azure) for deploying scalable applications. Familiarity with RabbitMQ, Kafka, or other message queuing systems. Understanding of OAuth, JWT, and security best practices. Experience with Docker, Kubernetes, and CI/CD pipelines is a Qualifications : Experience in CPaaS (Communication Platform as a Service) domain. Knowledge of chatbots, AI-based messaging, and NLP integration (ref:hirist.tech)

As a Senior Java Developer/Technical Lead for Voice & Email Platform at our growing team, you will be responsible for developing, optimizing, and maintaining Java-based applications. Your role involves working with RESTful APIs, Webhooks, and WebSocket protocols to facilitate real-time communication. Building secure and scalable backend systems to efficiently handle high-volume traffic is a key aspect of your responsibilities. Collaboration with cross-functional teams is essential to enhance performance and reliability. Additionally, you will troubleshoot issues related to support tickets and third-party integrations and optimize system performance using multithreading, caching, and database indexing techniques. To excel in this role, you should have 3 to 7 years of experience as a Senior Developer, with expertise in Java, Spring Boot, Hibernate, and Microservices. Hands-on experience with Asterisk or Freeswitch, along with a solid understanding of RESTful APIs, Webhooks, and JSON, is required. Proficiency in MySQL, PostgreSQL, or NoSQL databases (MongoDB, Redis), exposure to AWS and scalable application architecture, and familiarity with message brokers like RabbitMQ and Kafka are necessary. Knowledge of security protocols such as OAuth, JWT, and experience with Docker, Kubernetes, CI/CD pipelines, and Git (GitHub, GitLab, Bitbucket) is expected. Unit testing using JUnit, Mockito, experience in CPaaS, and understanding of chatbots, NLP, and AI-driven messaging are essential skills. For the Tech Lead role, in addition to the above requirements, you need to have a strong grasp of design patterns and best practices, proven leadership and team mentorship abilities, and experience in managing sprints and tasks via tools like JIRA. Exposure to building Voice Bots using AI/ML is considered a significant advantage. The ideal candidate should hold a Bachelors or Masters degree in Computer Science, Information Technology, or a related field. If you are passionate about building high-performance communication systems and enjoy solving real-world challenges, we encourage you to apply for this exciting opportunity with us. Contact us directly via messaging or apply now to jobs@pinnacle.in or dhiraj.rokade@pinnacle.in. Join us in revolutionizing communication platforms and making a difference in the tech industry! #JavaJobs #Hiring #TechLead #SeniorDeveloper #SpringBoot #VoicePlatform #MessagingPlatform #CPaaS #AI #Freeswitch #Asterisk #Microservices #LiveChat,

As a Customer Support Executive in the Customer Service department, you will be responsible for providing exceptional service to customers. Your role will involve working with database management systems like MongoDB, optimizing database performance, and utilizing your problem-solving skills. A strong knowledge of Javascript is required, along with excellent communication and collaboration abilities. Your responsibilities will include gaining a thorough understanding of the company's products, monitoring Bot performance, and maintaining documentation and procedures. You will offer customer support through various channels, resolve complaints efficiently, and ensure customer satisfaction. Feedback collection and contribution to the company's knowledge base are essential parts of your role. To qualify for this position, you should have a Bachelors degree in Computer Science or a related field, along with 1-2 years of experience. Proficiency in Javascript, MongoDB, and MS Office is necessary. Technical abilities such as API management and data manipulation will be advantageous. If you are a proactive problem-solver with strong communication skills and a passion for customer service, we encourage you to apply for this role.,

As a Client On-boarding and Retention Specialist, your primary responsibility is to ensure the smooth and fast on-boarding of all new clients within a maximum of 2 days. You will be required to collect necessary documents such as Purchase Orders, Memorandums of Understanding, and Agreements before proceeding with the on-boarding process. Additionally, it is crucial to follow up for the closure of any open points in Agreements or MOUs to expedite the on-boarding process effectively. Your role will also involve focusing on the retention of existing clients and exploring opportunities to increase business with them. It is essential to maintain communication with branch leads and team members to track and update the status of all leads regularly. Keeping the lead status updated in the Lead Management System (LMS) is a key aspect of your responsibilities. You will be responsible for managing recharge records and following up on upcoming recharges. Any Delayed DLT cases should be escalated to the National Sales Coordinator promptly. Ensuring timely resolution of all client complaints within the defined Turnaround Time (TAT) of 60 minutes is critical. Escalation of unresolved complaints should be done as per the provided Escalation Matrix. Organizing and maintaining all client-related documents in soft copy format is essential for efficient operations. Until automation is implemented, you will be required to maintain records of new business and cross-sale activities manually. Collecting feedback from clients on services regularly, at least once a month, and submitting reports to the Head Office are part of your routine tasks. In case a client decides to deactivate services, it is important to gather feedback and reasons for discontinuation. A detailed report on client deactivations should be submitted to the Head Office at the beginning of each month. Additionally, sharing convenience bills and reports with accurate data on a monthly basis with the HR department is crucial for organizational transparency. Qualification and Experience: - Any Graduate Knowledge and Skills: - Proficiency in MS Excel is a must. - Proficient in English communication, both verbal and written.,

You are a highly skilled and experienced Senior Node.js Developer with a minimum of 8-10 years of experience. Your primary responsibility will be to lead the server-side application development, ensuring code quality, scalability, and optimal performance. You will oversee code reviews, enhance scalability, and optimize application performance to contribute significantly to the development process. Your responsibilities will include conducting thorough code reviews to ensure quality and adherence to best practices, developing and implementing scalable server-side components for web applications, and optimizing application architecture for performance and responsiveness. You will also mentor and guide developers in coding standards and best practices, collaborate with cross-functional teams to integrate front-end elements seamlessly, and ensure code quality with respect to scalable clean code, memory optimization, parallel execution, and threads. To excel in this role, you must possess excellent knowledge of computer science principles, higher education in the industry with a focus on Node.js development, proficiency in Node.js, and a deep understanding of JavaScript. Your experience should include developing scalable and high-performance applications, strong skills in code optimization and data storage solutions, and the ability to lead and supervise development teams effectively. You should also have experience in conducting code reviews, ensuring code quality, proficiency in testing, debugging, and maintaining server-side logic, strong problem-solving skills, and attention to detail. In addition to technical skills, soft skills are equally important for this role. You should have stress tolerance and the ability to work under pressure, effective time management, and prioritization skills. You should also demonstrate a commitment to continuous self-improvement and staying updated with industry trends to ensure you are always at the forefront of Node.js development.,