Technical Content Writer

As a Technical Content Writer at Pinnacle Teleservices, you will be responsible for creating and managing high-quality, engaging, and informative technical content that caters to a diverse audience. Your role will involve bridging the gap between complex technical concepts and user-friendly content to support product documentation, marketing efforts, and knowledge-sharing initiatives. Key Responsibilities: - Develop, edit, and proofread various technical documents such as user manuals, guides, whitepapers, FAQs, and knowledge bases. - Write clear, concise, and engaging content for blogs, articles, website pages, newsletters, and case studies. - Conduct in-depth research to understand the company's products, services, and industry trends. - Collaborate with technical teams to gather insights and ensure content accuracy. - Work closely with product managers, developers, and marketing teams to align content with business goals. - Participate in brainstorming sessions to create innovative content strategies. - Manage and update content across multiple platforms, including websites and internal documentation tools. - Maintain a consistent tone and style that aligns with the company's brand identity. Qualifications And Skills: - Educational Background: Bachelors degree in English, Journalism, Computer Science, or a related field. - Technical Knowledge: Basic understanding of IT, software, and telecommunications concepts is a plus. - Content Writing Skills: Strong writing, editing, and proofreading skills with attention to detail. - Tools and Technologies: Proficiency in MS Office, Google Workspace, and content management systems (CMS). Experience with tools like Canva, Adobe Suite, or technical writing software is a bonus. - Soft Skills: Excellent communication, time management, and teamwork abilities. Preferred Qualifications: - Experience with writing for SaaS, telecommunications, or related industries. - Knowledge of Agile or Scrum methodologies. - Familiarity with tools like WordPress, Atlassian Confluence, or Jira. (Note: The job description does not provide any additional details about the company.),