Support Executive

As a Customer Support Executive in the Customer Service department, you will be responsible for providing exceptional service to customers. Your role will involve working with database management systems like MongoDB, optimizing database performance, and utilizing your problem-solving skills. A strong knowledge of Javascript is required, along with excellent communication and collaboration abilities. Your responsibilities will include gaining a thorough understanding of the company's products, monitoring Bot performance, and maintaining documentation and procedures. You will offer customer support through various channels, resolve complaints efficiently, and ensure customer satisfaction. Feedback collection and contribution to the company's knowledge base are essential parts of your role. To qualify for this position, you should have a Bachelors degree in Computer Science or a related field, along with 1-2 years of experience. Proficiency in Javascript, MongoDB, and MS Office is necessary. Technical abilities such as API management and data manipulation will be advantageous. If you are a proactive problem-solver with strong communication skills and a passion for customer service, we encourage you to apply for this role.,