Support Executive

Description

We are seeking a dynamic Support Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their inquiries and issues are resolved promptly and effectively.

Responsibilities

• Provide first-line support to customers via phone, email, and chat.
• Assist customers in troubleshooting issues and resolving inquiries efficiently.
• Document customer interactions and maintain accurate records of support activities.
• Collaborate with other departments to enhance the customer experience and solve complex issues.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills and Qualifications

• Bachelor's degree in any field.
• 1-2 years of experience in a customer support role or similar position.
• Strong communication and interpersonal skills.
• Proficiency in using customer support software and tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic technical knowledge related to the products or services offered by the company.
• Strong problem-solving skills and a customer-oriented approach.