Technical Content Writer

As a Technical Content Writer at Pinnacle Teleservices, your role involves creating and managing high-quality, engaging, and informative technical content tailored for a diverse audience. Your work will play a crucial role in bridging the gap between complex technical concepts and user-friendly content, supporting various initiatives such as product documentation, marketing efforts, and knowledge-sharing. Your key responsibilities will include: Content Creation: Developing, editing, and proofreading technical documents such as user manuals, guides, whitepapers, FAQs, and knowledge bases. Writing clear, concise, and engaging content for blogs, articles, website pages, newsletters, and case studies. Research and Analysis: Conducting in-depth research to understand the company's products, services, and industry trends. Collaborating with technical teams to gather insights and ensure content accuracy. Collaboration: Working closely with product managers, developers, and marketing teams to align content with business goals. Participating in brainstorming sessions to develop innovative content strategies. Content Management: Managing and updating content across multiple platforms, including websites and internal documentation tools. Maintaining a consistent tone and style in line with the company's brand identity. To be successful in this role, you should have a Bachelor's degree in English, Journalism, Computer Science, or a related field. A basic understanding of IT, software, and telecommunications concepts is a plus. Strong writing, editing, and proofreading skills with attention to detail are essential. Proficiency in tools like MS Office, Google Workspace, and content management systems (CMS) is required, and experience with tools such as Canva, Adobe Suite, or technical writing software is a bonus. Excellent communication, time management, and teamwork abilities are also important. Preferred qualifications include experience in writing for SaaS, telecommunications, or related industries, knowledge of Agile or Scrum methodologies, and familiarity with tools like WordPress, Atlassian Confluence, or Jira. In return, Pinnacle Teleservices offers a competitive salary, growth opportunities, exposure to cutting-edge technologies and industry trends, a collaborative and innovative work environment, and learning and development programs to enhance your skills.,