You should have a minimum of 2 years of experience in managing projects and possess strong proficiency in executing websites and custom development (Mobile and Web Application) with developers. Experience in executing and managing WordPress and Custom frameworks with multiple business concepts is required. An IT background and familiarity with IT technologies are considered an add-on. Your responsibilities will include maintaining and monitoring project plans, project deliverables, developers working hours, and project budgets (if fixed cost). You will be responsible for documentation, following up on important actions and decisions from meetings, providing regular updates to the client, managing project changes, handling urgent client requests, assisting developers in understanding project tasks, and ensuring that client's views are managed towards the best solution. You must have excellent written communication and writing skills, as well as experience in working with WordPress/Other CMS and Custom Frameworks. Additionally, experience in working with multiple Project Management Tools to create Stories and Epic will be beneficial.,
Qualification ● Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field. ● Fluent level of English, both spoken and written. ● Experience in the IT industry or related fields. Responsibilities ● Develop comprehensive documentation that meets organizational standards ● Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content ● Write user-friendly content that meets the needs of the target audience, turning insights into language for user success ● Develop and maintain a detailed database of reference materials, including research, usability tests, and design specifications ● Evaluate current content and develop innovative methods for improvement ● Research, outline, write, and edit content, working closely with various departments to understand project requirements ● Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation ● Work with development and support leads to identify documentation repositories, revise and edit, and determine the best solutions for data compilation and centralised storage Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration ● Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation Skills Required ● Two or more years of experience as an effective technical writer ● Proven ability to quickly learn and understand complex subject matter ● Experience in writing documentation and procedure manuals for various audiences ● Superb written communication skills, with a keen eye for detail ● Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content ● Ability to handle multiple projects simultaneously