Technical Content Writer

Qualification

● Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field.

● Fluent level of English, both spoken and written.

● Experience in the IT industry or related fields. 

Responsibilities

● Develop comprehensive documentation that meets organizational standards

● Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content

● Write user-friendly content that meets the needs of the target audience, turning insights into language for user success

● Develop and maintain a detailed database of reference materials, including research, usability tests, and design specifications

● Evaluate current content and develop innovative methods for improvement

● Research, outline, write, and edit content, working closely with various departments to understand project requirements

● Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation

● Work with development and support leads to identify documentation repositories, revise and edit, and determine the best solutions for data compilation and centralised storage 

Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration

● Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation

Skills Required

● Two or more years of experience as an effective technical writer

● Proven ability to quickly learn and understand complex subject matter

● Experience in writing documentation and procedure manuals for various audiences

● Superb written communication skills, with a keen eye for detail

● Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content

● Ability to handle multiple projects simultaneously