Role & responsibilities Following office workflow procedures to ensure maximum efficiency Maintaining files and records with effective filing systems Supporting other teams with various administrative tasks Attend the visitors Deal with internal employees queries and coordinate at Branch/Head Office Upload data in ERP in line with Supervisors and Sales Teams. Prepare (POs) on the feedback of service teams. Voice of customers Maintain record and escalate customers concerns to the supervisors and branch head Employee engagement activity in the branch
Knowledge and Experience: • Commerce Graduate • 3-5 years experience • Good communication skills English, Hindi and Regional Language. • Good knowledge of computer applications. Major Job Responsibility: • Review daily reports submitted by the Head Office (HO) team, identify process gaps or areas of improvement, and communicate actionable insights to Branch Heads and Supervisors. • Distribute updated Route Charts to Route Examiners and Service Supervisors every month to ensure efficient route planning and execution. • Update and maintain Equipment Master Data in collaboration with Route Examiners and Service Supervisors, ensuring accuracy and real-time data availability. • Ensure timely and accurate submission of AMC proposals and service invoices to customers. Track and report collection status daily to HO Finance. • Process GRN and GI in the ERP system. Raise timely material indents (PO) to maintain minimum inventory levels and prevent operational disruptions • Provide administrative and logistical support to Installation, Service, and Sales Executives to streamline daily tasks and enable field efficiency. • Raise ET tickets on behalf of supervisors for any technical issues, ensuring follow-up until resolution and delivery of materials to the branch/site. • Generate repair tickets as requested by the Service Team and monitor their status for timely resolution. • Coordinate and send Sub-Contractor Work Order requests to HO for Installation and Service-related activities. Manage Local procurement of batteries etc and maintain the record. Process the bills of vendors and installation partners in the system and follow up with HO for the timely payment. • Prepare and circulate accurate and timely Daily, Weekly, and Monthly MIS reports and review performance dashboards to support strategic decision-making at the branch level. • Send invoices for Installation, AMC, and SRM services to the customers and track collections against bills raised. • Collect customer feedback on post-preventive maintenance visits. Document and escalate concerns to Supervisors or Branch Heads when necessary. • Support lead generation and outreach efforts by sending promotional materials (e.g., catalogues, introduction letters) and following up for potential business opportunities. • Prepare and dispatch standard communication letters to Service and Installation customers upon supervisor request. • Prepare quotations for SRM business in consultation with Supervisors, process SRM orders and follow up with the HO for material. • Handle all office documentation, filing, and records management. Maintain organized contract and CWD files for easy reference and audit readiness. • Prepare bank deposit slips, submit cheques to the bank, and maintain accurate payment tracking. • Compile and submit monthly Branch Expense Statements to HO, ensuring accuracy and timely submission. • Keep the Branch Notice Board updated with current and relevant information for staff awareness. • Assist the Branch Head in preparing the Monthly Operational Plan (MOP) for submission to HO. • Liaise with HO departments to facilitate smooth coordination, timely information exchange, and resolution of operational issues.
Position Summary We are seeking a proactive and customer-focused Customer Support Executive (Work from Office) for our Ghaziabad Office based out at Lohia Nagar - Corporate Office & Plant Address ECE Industries LTD. (Elevator Division) A - 20, Industrial Area, Meerut Road, Ghaziabad, Uttar Pradesh 201001. Representative to join our team. In this role, you will be responsible for assisting customers via email, phone, chat, or social media, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for helping others. Preferred Qualifications Experience in a call center, tech support, or SaaS environment. Fresher can also apply Knowledge of MS office (Excel, word, PowerPoint & Outlook) What We Offer Competitive salary and benefits package. Opportunities for career growth and professional development. Supportive team culture and ongoing training.
Job Description Function Technical Writer Reports to (Designation) Plant Head Location Ghaziabad Roles and Responsibilities: • The job involves producing systematic documentation in physical and online format, for training, product development, sales, and other functions based on draft guidelines, videos, notes and personal interviews with subject matter experts and process owners in a clear and easy to understand form and language. The documentation will be in English and in Hindi where need be. • A minimum of two years of experience in writing technical content and / or producing documentation is required. Exposure to multimedia for documentation will be an advantage. • The candidate will be expected to work with different teams, visit sites where installation and service is going on, to understand the work and process in order to capture the essentials and bring them out in the documentation. • Candidate should be able to work online to get content to support the documentation, pictures and videos as needed. There will be need to study and modify or integrate technical brochures or documents of different suppliers to the company, in order to create complete and cohesive information for our people. • He or she should be able to work with designers, illustrators, draftman, and photographers to be able to select and use appropriate illustrations where needed to amplify the quality of the documentation. • The candidate should demonstrate familiarity with all leading content writing and publishing tools and be able to select the most effective means to produce and maintain documentation and help to disseminate information to all users as needed. • The candidate should be a good team player and be able to work with different groups. He or she should be able to get all the needed information in an efficient manner using tools and technology as needed.
Manages the reception area, acting as the first point of contact, handling visitor greetings, calls, emails, mail, and scheduling, while also providing key administrative support like data entry, file management, and ensuring a positive, organized office environment, requiring strong communication, multitasking, and customer service skills .