Ahmedabad , Experience: 5+ years of experience in customer success, account management, or enterprise sales. Qualification: Background in SaaS, Unified Communications, or IT/Tech solutions. Bachelor’s or Master’s degree in Business, IT, or related field. Experience working with international B2B clients in a fast-paced environment. About the Role: We are looking for a proactive and customer-focused Customer Success Manager (CSM) to manage and grow relationships with our key clients across India, Middle East (ME), and APAC regions. The ideal candidate will be responsible for driving customer satisfaction, ensuring timely payments, identifying upselling and cross-selling opportunities, and supporting account expansion initiatives to maximize client value and revenue growth. Requirements : 5+ years of experience in customer success, account management, or enterprise sales. Prior experience managing clients from India, Middle East, or APAC preferred. Strong communication, relationship-building, and negotiation skills. Proven track record of upselling/cross-selling to existing customers. Ability to manage multiple accounts and prioritize effectively. Familiarity with CRM tools (e.g., HubSpot, Salesforce) and billing platforms. Key Responsibilities: Account Management Act as the main point of contact for key accounts post-onboarding. Build deep and trusted relationships with decision-makers and stakeholders. Conduct regular check-ins, reviews, and success planning with clients. Revenue Growth Identify opportunities for upselling and cross-selling of products. Collaborate with the sales and product team to offer tailored solutions based on client needs. Drive product adoption and customer retention strategies. Payment Management Follow up on monthly recurring payments and ensure timely collections. Coordinate with the finance team and provide payment status updates. Resolve any billing-related queries or escalations from clients. Expansion and Strategic Growth Explore expansion opportunities within existing accounts (new geographies, departments, or use cases). Support customer lifecycle growth plans from pilot to enterprise-wide adoption. Customer Advocacy & Retention Monitor client satisfaction through feedback loops and NPS surveys. Work towards renewing contracts and increasing account longevity. Serve as a client advocate internally and ensure their voice is heard.
Ahmedabad , Experience: 6+years of experience in channel management or sales Qualification: Background in Call/Contact Centre Software Soutions, Unified Communications, or IT/Tech solutions. Bachelor’s or Master’s degree in Business, IT, or related field. Experience working with international B2B clients in a fast-paced environment. Responsibilities: Identify and onboard new channel partners Provide support and training to partners to ensure success Manage the performance of existing partners, and develop strategies to Improve their sales and revenue Develop and maintain strong relationship with partners and work closely with them to achieve mutual goals Collaborate with sales team to align sales and channel efforts Monitor industry trends and stay up-to-date on competitors and market conditions Create and manage channel budgets and forecasts Develop and implement channel partner programs, such as training, marketing and incentives Measure and report on the performance of channel partners Identify and resolve conflicts and challenges within the channel Attend industry events and conferences to build relationships and promote the company Requirement & Skills: 6+years of experience in channel management or sales Proficiency in customer relationship management (CRM) solutions Knowledge of sales techniques and strategies Strong problem-solving and negotiation skills Desire to learn and grow in the channel management field
You should have a minimum of 6 months to 5 years of experience in the field. Your qualifications must include a good understanding of VoIP and SIP, a strong grasp of Linux OS (CentOS/Redhat), and practical experience with at least one open-source VoIP solution such as Freeswitch, Asterisk, OpenSIPS, or Kamailio. Proficiency in troubleshooting using tools like Wireshark, tcpdump, sipp, fail2ban, and IPtables is essential. It is important to have a solid grasp of networking concepts and good troubleshooting skills. In addition, knowledge of MySQL Database and experience with Database Replication & Heartbeat configuration would be beneficial. Your communication skills should be excellent, and you must possess a problem-solving attitude. Previous experience in client support is preferred, and you should be willing to work in shifts.,
The ideal candidate for this role in Ahmedabad should have a minimum of 2 years of experience. A Technical Graduate is preferred for this position. You will be responsible for playing a hunter role by generating leads, nurturing customers, managing client relationships, and coordinating with the Reporting Manager. Your main tasks will include lead generation through Cold-Calling, qualifying leads at different stages of the process, and nurturing contacts from the database through regular follow-ups to generate new business opportunities. You will need to work with spreadsheets and CRM software, execute outbound campaigns, refine data to improve its quality based on campaign requirements, and sell technology solutions and IT products. Identifying opportunities for campaigns and services, setting up direct meetings with clients, and ultimately increasing sales will be key responsibilities. Strong research and strategic analysis skills are essential for this role, along with proficiency in Microsoft Office. Excellent communication skills, both written and oral, are required, as well as the ability to understand client accents over the phone. A good command of English as the primary language is necessary. Flexibility in adapting work hours and timings to meet campaign needs in different geographies is also expected from the candidate.,
As an ideal candidate for this role in Ahmedabad, you should possess a minimum of 2 years of experience and hold a qualification as a Technical Graduate. Your responsibilities will involve playing the hunter role by generating leads, nurturing customers, managing client relationships, and coordinating with the Reporting Manager. Your primary task will be lead generation through Cold-Calling, where you will be required to qualify prospects at different stages of the cold-calling process. It is essential for you to have the ability to nurture contacts from the database through regular follow-ups, thereby increasing their interest level to create new business opportunities. Proficiency in working with spreadsheets and CRM software is crucial for this position. You will be expected to execute outbound campaigns and refine data to enhance its quality for the campaign's requirements. Selling technology solutions and IT products will be a key aspect of your role. Furthermore, you should be adept at identifying opportunities for campaigns and services, arranging direct meetings with clients, and ultimately boosting sales. Strong research and strategic analysis skills are necessary, along with high competency in using Microsoft Office. Effective communication skills, both written and oral, are vital, as well as the ability to understand various accents over the phone, with English being the primary language. Flexibility in adapting to work hours and timings as per the campaign's needs, especially in executing activities in the desired geography, is an essential requirement for this role.,
As a candidate for this role in Ahmedabad, you should have a solid background in customer success, account management, or enterprise sales with a minimum of 5 years of experience. It is essential to hold a Bachelor's or Master's degree in Business, IT, or a related field. Experience in working with international B2B clients in a fast-paced environment is highly preferred. Your expertise in SaaS, Unified Communications, or IT/Tech solutions will be beneficial for this position. Your role will involve acting as the main point of contact for key accounts post-onboarding. You will be responsible for establishing and nurturing deep relationships with decision-makers and stakeholders. Regular check-ins, reviews, and success planning with clients will be part of your routine. Additionally, identifying opportunities for upselling and cross-selling of products will be crucial for revenue growth. Collaborating with the sales and product team to offer customized solutions based on client needs is also a key responsibility. You should possess strong communication, relationship-building, and negotiation skills. A proven track record of successful upselling/cross-selling to existing customers is essential. Managing multiple accounts efficiently and prioritizing tasks effectively will be required. Familiarity with CRM tools such as HubSpot and Salesforce, as well as billing platforms, is expected from you. Your responsibilities will include resolving any billing-related queries or escalations from clients. You will need to explore expansion opportunities within existing accounts, such as new geographies, departments, or use cases. Supporting customer lifecycle growth plans from pilot to enterprise-wide adoption is another crucial aspect of this role. Monitoring client satisfaction through feedback loops and NPS surveys will be necessary to ensure customer advocacy and retention. In summary, this role requires a dynamic individual with a proactive approach to account management, revenue growth, and customer advocacy. Your ability to build strong relationships, identify growth opportunities, and drive product adoption will be instrumental in achieving success in this position.,
Ahmedabad , Experience: 4+ years Qualification: MCA, BTec( CS/IT), BE(CS/IT) Job description Must have PHP-PSR quality sense. Proficiency in at least one MVC framework (Yii I/II preferred) Working experience in MySQL Database Must have experience in JavaScript and jQuery. Good understanding of REST, Restful, and SOAP APIs. Experience & knowledge of Angular Js, Node Js, React Js or any other JavaScript frameworks will be an added advantage Should have working experience in Linux OS Must be a team player and have a positive attitude towards work Basic communication skills required.
Ahmedabad , Experience: 6-9 Years Qualification: MCA, BTec( CS/IT), BE(CS/IT) Job Summary: We are looking for a highly skilled and motivated Product Tech Lead with deep expertise in PHP (Laravel) and modern web development practices. You will be responsible for leading the architecture, development, and delivery of scalable software products, mentoring the team, and ensuring coding best practices are aligned with business goals. Key Responsibilities: Lead end-to-end architecture, development, deployment, and scaling of software products. Translate business requirements into well-architected solutions. Own code quality, performance, and security of all backend and frontend components. Guide and mentor developers, conduct code reviews, and enforce best practices. Collaborate with Product Managers, QA, DevOps, and other stakeholders. Implement CI/CD pipelines, release strategies, and maintain technical documentation. Stay updated with latest technologies and continuously bring in innovation. Required Technical Skills: PHP 8.x+ and a deep understanding of modern Laravel (10.x+) features. Proficient in MVC design patterns, Service-oriented architecture, and clean code practices. Strong experience in MySQL / MariaDB, with proficiency in writing and optimizing complex SQL queries. Solid understanding of RESTful APIs, GraphQL (preferred), JSON, and XML. Good exposure to frontend integration with HTML5, CSS3, and responsive design principles. Strong skills in JavaScript (ES6+), AJAX, and working experience with modern JS frameworks like React.js, Vue.js, or Angular. Experience with Version Control Systems (Git) and branching strategies. Hands-on experience with API documentation tools like Swagger/OpenAPI. Familiarity with message queues (RabbitMQ, Redis), web sockets, and real-time communication handling. Experience with Linux-based deployment, command-line operations, and basic server-side scripting. Experience with Docker, NGINX/Apache, and deployment automation tools (e.g., GitHub Actions, GitLab CI/CD, Jenkins) is a plus.
Ahmedabad , Experience: 4+ years Qualification: MCA, BTec( CS/IT), BE(CS/IT) Job description Must have PHP-PSR quality sense. Proficiency in at least one MVC framework (Yii I/II preferred) Working experience in MySQL Database Must have experience in JavaScript and jQuery. Good understanding of REST, Restful, and SOAP APIs. Experience & knowledge of Angular Js, Node Js, React Js or any other JavaScript frameworks will be an added advantage Should have working experience in Linux OS Must be a team player and have a positive attitude towards work Basic communication skills required.