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Opening For MS Teams Administrator HCLTech

7.0 - 12.0 years

10 - 20 Lacs

Nagpur

Work from Office

Dear Candidate, We are hiring for MS Teams Administrator role at HCLTech; Nagpur . Please see the below job description and revert with your updated CV & additional details in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: PRIMARY RESPONSIBILITIES: Experience on Teams Enterprise Voice and VOIP experience is must. Experience in Teams with Enterprise Voice, gateways, trunks, voice resiliency and Voice Routing. Experience on AudioCodes Gateways. Experience on Teams Direct Routing. Experience on Teams Audio Conferencing. Experience on AudioCodes/Downstream SBCs Upgrading, configuring, and migrating Voice to Teams. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support. Knowledge on voice interoperability to PSTN, QoS implementation for conference and other applications. Experience integrating Teams with 3rd party telephony environment. Good knowledge on the working for SBA, SBC, certificates, and SBC updates. Experience in Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex voice call issues). Experience on Teams PowerShell. Experience on Teams Call quality dashboard. Knowledge on Device management - Phone system and device firmware update. Knowledge on (1.) Incident Management & Change Management (Planning & Execution). On - call Escalation. Process adherence & Security compliance. KB preparation and review, Knowledge sharing & documentation. Root cause analysis / Problem Management Capacity / Architectural Management. SLA compliance for tickets. PROFESSIONAL SKILL REQUIREMENT Ability to work in large teams and manage project milestones Excellent communications, presentation, and Problem-solving skills Ability to develop requirements based on client inputs Ability to work effectively in a remote, virtual, global environment. To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Posted 2 weeks ago

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UCCE/Collab Capgemini

4 - 6 years

6 - 8 Lacs

Bengaluru

Work from Office

About The Role Collab Unified Collaboration Required Skills (Must Have and should meet all the below standards for qualifying to this role) CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. Basic Understanding for UCS Servers and VMware Virtualisation Consulting and Troubleshooting Skills Understating of DNS,DHCP,TFTP,NTP and LDAP Desired Skills (Good to have as value add to this role) Programming skills in Java/Python Understanding of Cisco Video Solution Understanding of WebEx Switching Skill Education &/ Additional Certifications Degree/ Masters CCNP/CCIE Collaboration

Posted 2 months ago

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It Support Engineer Aventus Technology India

3 - 6 years

7 - 9 Lacs

Bengaluru

Work from Office

Role & responsibilities Provide technical support for digital lending platforms, ensuring system stability and efficiency. Configure, maintain, and troubleshoot dialer systems webitel and SIP trunk. Manage IVR (Interactive Voice Response) configurations, call routing, and campaign setup for customer outreach. Monitor dialer performance and optimize settings to improve call center efficiency. Support loan management systems (LMS) and integrate with other IT systems. Troubleshoot and resolve hardware, software, and network issues for end-users. Collaborate with third-party vendors for system updates and troubleshooting. Ensure data security and compliance with industry regulations. Maintain IT documentation, including system configurations and user guide Preferred candidate profile 2-5 years of experience in IT support, preferably in a digital lending(NBFC) or fintech environment. Hands-on experience with dialer configuration and troubleshooting. Strong understanding of call center technologies, PBX systems, and VoIP. Familiarity with loan origination systems (LOS) and loan management systems (LMS). Knowledge of database management (SQL, MySQL, MongoDB, etc.) is a plus. Experience with cloud-based IT solutions (AWS, Azure, Google Cloud) is an advantage. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Excellence in managing and ensuring IT compliance while adhering to regulatory guidelines for fintech and NBFC operations.

Posted 3 months ago

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