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Customer Support Executive (Night Shift)

Customer Support Executive (Night Shift)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

YourfriendlyHR

1 - 2 years

0 Lacs

bengaluru karnataka india

Posted:4 days ago| Platform:

Apply

Skills Required

support database crm segmentation onboarding chat drive retention report metrics query engineering communication hubspot freshdesk notion ai learning compensation

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Bangalore (Work from Office)

Type: Full-timeExperience: 1-2 years

What You'll Do

Manage and maintain the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement.
Conduct cold calls, onboarding calls, and follow-ups with new and existing users.
Respond to queries across email, chat, website, and phone professionally and promptly.
Drive customer retention through regular check-ins, user education, and value-driven follow-ups.
Track and report support metrics such as response time, query resolution, and follow-up rate.
Identify upsell and cross-sell opportunities based on user behavior and needs.
Communicate bugs, feedback, and user insights clearly to product and engineering teams.
Keep internal records and CRM entries up to date to avoid loose ends.

What We're Looking For

1-2 years of experience in customer support, CRM operations, inside sales, or tele-support, preferably in a product-based company.
Excellent English communication skills, both verbal and written.
Confident on calls, structured in follow-ups, and proactive in communication.
Familiarity with tools such as HubSpot, Freshdesk, Notion, and Google Sheets.
Organized, process-driven, and detail-oriented.

Why Join Us

Work with a fast-moving startup at the forefront of AI productivity.
High ownership, autonomy, and exposure to a global user base.
Young, passionate team and a learning-first culture.
Competitive compensation and startup perks.

Skills: customer retention,customer,crm,customer support,communication skills,communication,database

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Customer Support Executive (Night Shift)