JOB RESPONSIBILITIES: Design and oversee all aspects of our digital marketing department including our marketing database, email, influential marketing and display advertising campaigns. Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising. Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns. Develop and monitor campaign budgets. Plan and manage our social media platforms. Prepare accurate reports on our marketing campaign’s overall performance. Coordinate with advertising and media experts to improve marketing results. Identify the latest trends and technologies affecting our industry. Evaluate important metrics that affect our website traffic, service quotas, and target audience. Work with your team to brainstorm new and innovative growth strategies. Extensive Knowledge and focus on all Social Media Platforms such as FB, YouTube, WhatsApp, Instagram, Pinterest, Twitter marketing & Reddit. Creating viral content for our Brand and well as the businesses listed on our website. QUALIFICATIONS / REQUIREMENTS: Bachelor’s degree in marketing or relevant field. A minimum of 1 year experience in a digital marketing or advertising position. In-depth knowledge of various social media platforms, best practices, and website analytics. Solid understanding of HTML, CSS, and JavaScript is add-on advantage. Highly creative with excellent analytical abilities. Outstanding communication and interpersonal skills. Up-to-date on the latest trends and technologies in digital marketing. Proficient in Photo & Video Editing software. Deep Knowledge of Web Design Principles. Proficient in MS OFFICE Suite. Show more Show less

Overseas Cyber Technical Services Pvt. Ltd. (OCTS) is the largest IT/Software company in Karaikudi. We mark ourselves as the rapidly growing next gen tech company to provide world class IT services to various clients across the globe. Our company runs on 4H Core Values namely HONESTY, HUMILITY, HARD WORK & HAPPINESS. This is a digital era, any kind of business requires to mark their presence on the internet. Being a forefront IT service provider, we create highly equipped softwares, websites, digital marketing plans, etc according to the needs of the client to mark them digitally and grow their business. Having over 100 employees specialised in various services of radar of IT/ITES, OCTS is known for its modern products/services that are technology enabled and meeting international standards. We solve various issues of clients in the IT periphery. The vision of the client is the aim of our firm. We have a whole lot of clients from overseas who are happy and satisfied with our products/services and demanding to extend our relationship. The Role We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during nighttime hours. Your primary objective will be to address customer inquiries, resolve issues, and ensure overall customer satisfaction. Job Responsibilities Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.) during the night shift. Provide accurate and relevant information to customers regarding products, services, and company policies. Assist customers in troubleshooting technical issues and provide step-by-step instructions when needed. Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance. Maintain detailed and accurate records of customer interactions and transactions using the company's customer support software or CRM system. Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution. Stay up-to-date with product knowledge, company updates, and industry trends to provide accurate and current information to customers. Adhere to company policies and procedures, including privacy and security guidelines, while handling customer information. Meet or exceed the company's key performance indicators (KPIs) and customer service targets. Ideal Profile Previous experience in customer support or a related role is preferred. Excellent verbal and written communication skills. Ability to work independently and efficiently during night hours. Strong problem-solving and multitasking abilities. Patience, empathy, and a customer-centric approach. Familiarity with customer support software or CRM systems is a plus. Basic technical knowledge to handle general customer inquiries. Flexibility to adapt to changing schedules and work demands. High level of professionalism and integrity in dealing with confidential customer information. Fluency in English (additional language proficiency is a bonus). What's on Offer? Dynamic and Supportive Environment ESI & EPF benefits Night Shift Allowance Yearly Bonus & Increment Sick days off Employee recognition and rewards Show more Show less