Customer Support Executive (Night Shift)

Role Overview: Overseas Cyber Technical Services Pvt. Ltd. (OCTS) is the largest IT/Software company in Karaikudi, known for providing world-class IT services to clients across the globe. The company operates on 4H Core Values - HONESTY, HUMILITY, HARD WORK & HAPPINESS. OCTS specializes in creating highly equipped software, websites, and digital marketing plans tailored to meet the needs of clients for their digital presence and business growth. Key Responsibilities: - Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.) during the night shift. - Provide accurate information to customers regarding products, services, and company policies. - Assist customers in troubleshooting technical issues and provide step-by-step instructions. - Identify and escalate complex issues to appropriate departments for resolution. - Maintain detailed records of customer interactions and transactions. - Follow up with customers to ensure satisfaction with resolutions. - Stay updated with product knowledge, company updates, and industry trends. - Adhere to company policies and procedures, including privacy and security guidelines. - Meet or exceed key performance indicators (KPIs) and customer service targets. Qualifications Required: - Previous experience in customer support or related role preferred. - Excellent verbal and written communication skills. - Ability to work independently and efficiently during night hours. - Strong problem-solving and multitasking abilities. - Patience, empathy, and a customer-centric approach. - Familiarity with customer support software or CRM systems is a plus. - Basic technical knowledge to handle general customer inquiries. - Flexibility to adapt to changing schedules and work demands. - High level of professionalism and integrity in handling customer information. - Fluency in English (additional language proficiency is a bonus). (Note: No additional details about the company were mentioned in the job description.),