Client Relationship Executive

As a Client Relationship Executive, you will be responsible for managing international voice and non-voice communication with clients in the U.S., U.K., and other regions. Your primary goal will be to ensure client satisfaction and drive business growth through clear American English communication. - Develop and maintain strong, long-lasting relationships with clients worldwide. - Manage various communication channels such as calls, emails, chats, and video conferencing with professionalism. - Understand client objectives and provide tailored, result-driven solutions. - Maintain accurate records of client interactions and issues using CRM systems. - Monitor client feedback to suggest improvements and enhance service delivery. - Stay updated with industry trends to improve client engagement. - Respond promptly and professionally to client inquiries through multiple channels. - Develop strategies to enhance client retention and satisfaction. - Demonstrate flexibility in working hours to meet deadlines effectively. Qualifications Required: - Bachelor's degree in any discipline from a recognized institution. - Minimum 4 years of experience in client relationship management. - Proven experience in handling international clients. - High proficiency in American English for effective communication. - Excellent verbal and written communication skills. - Strong attention to detail and problem-solving abilities. - Prior experience in the IT or technology industry is a plus. - Proficiency in using CRM software and platforms. Note: Additional details of the company were not provided in the job description.,