Client Relationship Executive

About Us

The Marriage Fit is a rapidly growing organization operating at the intersection of psychology, education, and technology. We deliver impactful relationship and learning solutions by combining clinical expertise with innovative, tech-enabled delivery models.

Role Overview

We are looking for a proactive and people-oriented Client Relationship Executive with 2–5 years of relevant experience to manage client interactions and build strong, long-term relationships.

This role focuses on engaging with prospective and existing clients, addressing their queries, coordinating counselling sessions, and ensuring a smooth and positive client journey. You will play a key role in strengthening client trust, improving engagement, and supporting business growth through high-quality service delivery.

Key Responsibilities

• Connect with prospective clients to understand their needs and share information about our counselling and wellness services
• Build and maintain strong relationships with clients through clear, empathetic, and solution-oriented communication
• Explain counselling options, session formats, and pricing in a professional and reassuring manner
• Coordinate therapy session scheduling and appointments with therapists
• Guide clients through the next steps, including webinar registrations, consultations, or session bookings
• Follow up with leads and webinar participants via calls, WhatsApp, and email
• Maintain accurate and up-to-date client records in the CRM system
• Manage appointment confirmations, reminders, and follow-ups to ensure a seamless client experience
• Address client concerns promptly and provide accurate information or escalation when required
• Contribute to building long-term client relationships and improving client satisfaction

Qualifications

• Bachelor’s degree in any discipline
• A master’s degree in psychology with relevant experience is an added advantage
• Strong verbal and written communication skills with good persuasion abilities
• Ability to build trust and rapport with clients from diverse backgrounds
• Strong organisational skills with attention to detail and timelines
• Problem-solving mindset with the ability to handle client concerns professionally

Work Timings

• 10:00 AM – 7:00 PM, Monday to Saturday
• One Sunday per month will be a working day (compensatory day off provided)
• Work from Office – HSR Layout, Bangalore

Employment Type

• Full-time | On-site | Bangalore (HSR Layout)

Compensation Range

• ₹20,000 – ₹35,000 per month (based on experience and interview performance)

Location

• Bengaluru, Karnataka (candidates should have a reliable commute or be willing to relocate prior to joining.)

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Application Question(s):

• Female

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Location:

• Bengaluru, Karnataka (Preferred)

Work Location: In person