Client Relationship Executive

We are seeking a proactive Client Relations Executive to join our team. The ideal candidate will have 6 Months - 1.5 years of experience in client servicing . This role involves maintaining strong client relationships, managing follow-ups, coordinating with internal teams, and ensuring overall client satisfaction.

Key Responsibilities:

Client Follow-up & Communication:

Conduct regular follow-ups with existing and potential clients.

Manage inquiries and provide timely responses to client queries.

New Enquiry Coordination:

Follow up on new client enquiries.

Collaborate with the Operations team to schedule and coordinate assessments for new clients.

Client Satisfaction & Feedback:

Enquire and log client complaints; ensure they are routed to the right teams for resolution.

Conduct Client Satisfaction (CSAT) surveys and report findings for continuous improvement.

Internal Collaboration:

Act as a liaison between clients and internal teams (Operations, Finance, Sales) to ensure smooth communication and service delivery.

Documentation & Reporting:

Maintain accurate records of all client interactions, complaints and feedback.

Generate periodic reports for management on client engagement and satisfaction levels.

Requirements:

Master’s degree in Any Field.

Minimum 6 Months of relevant experience in client relations or customer service

Strong interpersonal and communication skills (written and verbal) in malayalam and english is mandatory.

Excellent follow-up and coordination abilities.

Ability to handle client concerns professionally and empathetically.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: Hybrid remote in Ernakulam District, Kerala