Team Leader - Operations

Job Description

Happymindz Eldercare is committed to enhancing the quality of life for elders by offering personalized care, companionship, and healthcare support. We believe in creating a safe, comfortable, and dignified living experience for senior citizens. Job Summary We are looking for a proactive and compassionate Team Leader – Operations who will oversee the daily operations of elder care services, coordinate care teams, and ensure client satisfaction. This role requires mobility, and the candidate must be able to drive both 2-wheelers and 4-wheelers for operational purposes. Key Responsibilities Supervise and coordinate the day-to-day operations of field care teams. Plan, schedule, and allocate resources (caregivers, nurses, etc.) to client locations efficiently. Conduct regular visits to client sites to ensure service quality and gather feedback. Support in onboarding and training of field staff. Ensure timely documentation, reporting, and escalation of incidents. Maintain strong relationships with clients and their families to ensure satisfaction. Handle emergency situations, ensuring immediate response and resolution. Coordinate with internal departments (HR, medical) for smooth service delivery. Qualifications & Skills Bachelor's degree in any discipline (Healthcare or Management background is a plus). Minimum 1 years of experience in operations, preferably in healthcare, elder care, or service industry. Strong leadership and team management skills. Excellent communication, problem-solving, and interpersonal skills. Willingness to travel extensively within the city. Must possess a valid driving license for both 2-wheeler and 4-wheeler. Basic computer literacy (MS Office, reporting tools). Job Types: Full-time, Permanent Pay: ₹15,000.00 per month Schedule: Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Ability to commute/relocate: Edapally, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Team management: 1 year (Preferred) License/Certification: Driving Licence (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person