Only fluent Hindi speaking Telecallers required Office timing will be from 10am to 7pm(May change as per process requirement). Should have knowledge in operating computer also have knowledge in excel. Fluent Hindi Spoken tele callers are required only preferably Bihari callers.
Pure field collection. Field collection executive required across Kolkata. Need to visit minimum 8 to 10 cases per day. DRA trained candidates are preferable.
Need Field collection executives for Airtel collection process. Salary will be Fixed + Incentive basis. Executive has to know all location of Puri.
Need field collection executives for entire Kharagpur location
Candidate required for below locations Muzaffarpur Motihari-champanar-bettiah Patna(all location) Ranchi(all location)
Roz 15 customers ko visit karna mandatory hai Har visit ka Geo location tag (GPS location) system/app mein record hona chahiye. Visit details (time, address, feedback) bhi update karna zaroori hai. Daily feedback SMS se update Karna parerga. Winback Target – 120 Cases per Month Inactive ya default customers ko service wapas start karne ke liye convince karna. Monthly target: 120 successful winbacks (average 4–5 per day). Money Collection from Default Customers Jinko due amount hai unse collection karna. Jo customers service use nahi kar rahe (permanently disconnected), unse company ka device wapas lena hoga. Device recovery ka proof (photo + app entry) dena zaroori hai. Targets Na Poore Hone Par Penalty (Salary Deduction): Important Notes: Daily ka kaam honestly aur time pe complete karo. Har activity ka proof (Geo tag, photo, receipt) maintain karo. Winback + Collection + Device Recovery = Equal Priority Final Note: Field Executive ka kaam discipline, planning aur honesty se karna hoga. Targets achieve karo → Incentive lo Targets miss karo → Penalty lagegi
Key Responsibilities Supervise and manage daily activities of call center agents Assign targets and schedules (calls, shifts, breaks) Monitor call quality, AHT, FCR, CSAT, and productivity Handle customer escalations and complex complaints Coach, train, and motivate agents to improve performance Ensure SLA and KPI targets are met Prepare daily/weekly MIS reports Coordinate with QA, training, and operations teams Ensure compliance with company policies and telecom regulations Skills Required Strong communication and leadership Customer handling & conflict resolution Knowledge of CRM systems and call-center tools Basic data analysis & reporting (Excel/MIS) Ability to work under pressure and manage teams Key Metrics (KPIs) Average Handling Time (AHT) First Call Resolution (FCR) Customer Satisfaction (CSAT) Call Quality Score Agent productivity & adherence