Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

International Technical/Telecom Voice Process Kvc Consultants Ltd

2.0 - 5.0 years

2 - 5 Lacs

Gurgaon, Haryana, India

On-site

We are seeking dynamic individuals for the International Technical/Telecom Voice Process role at KVC Consultants Ltd. In this position, you will be responsible for providing comprehensive technical support and resolving telecom-related issues for our international customers over the phone, ensuring a professional and efficient experience. Roles and Responsibilities: Handle inbound and outbound calls from international customers regarding technical and telecom-related inquiries. Diagnose and troubleshoot a wide range of technical issues related to telecommunication services, hardware, and software. Provide accurate and comprehensive solutions, guiding customers through steps to resolve their problems. Explain complex technical concepts clearly and understandably to non-technical users. Maintain detailed and accurate records of all customer interactions, technical issues, and resolutions in the system. Adhere to company policies, procedures, and quality standards for all voice interactions. Escalate complex or unresolved technical/telecom issues to higher-tier support teams when necessary, ensuring proper follow-up. Stay updated on product knowledge, service changes, and new offerings within the technical and telecom domain. Skills Requirement: Excellent verbal communication skills in English , with a clear and neutral accent suitable for international communication. Strong technical aptitude and problem-solving abilities, particularly in troubleshooting telecom and general technical issues. Ability to understand and articulate technical concepts clearly to diverse customers. Strong active listening skills and the ability to empathize with customer situations. Customer-focused mindset with a strong commitment to delivering exceptional service. Ability to work effectively in a fast-paced environment and manage call volumes. Basic computer proficiency and ability to navigate various technical and customer service software applications. Prior experience in a technical support or telecom support role is highly advantageous. QUALIFICATION: Bachelor's degree or equivalent practical experience.

Posted 1 day ago

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Walk-In Drive For fresher on 17th and 18th July @Salem Vee Healthtek

0.0 - 1.0 years

2 - 3 Lacs

Salem

Work from Office

Dear Candidate, Greetings From Vee Healthtek Private Limited....!! Walk-In drive for Freshers AR Calling (International Voice Process) on 17th & 18th July 2025 @Vee Healthtek, Salem Process - US Process (Healthcare) Designation : AR Calling Trainee Department: Medical Billing Shift Timings: 7.30PM to 2.30AM Walk-In Date: 17th & 18th July 2025 Interview Timings: 10AM to 12PM No of Openings: 30 Qualification: Any graduates can apply Benefits: *Free cab for both pickup and drop from office location to 15km Radius.* *Night shift Allowance* *Free Food coupons* Required Skills: Willing to work in US Shift (Night Shift) Excellent communication in English Excellent oral communication and listening Skills is mandatory. Good to have analytical presentation and communication skills. Any International voice process background will be given high priority for AR Calling. Candidates with 0-1 yr of experience in BPO (Domestic & International) can also attend. Flexibility towards work & ability to adapt organization culture. Interested can come for a direct Walk-In on 17th & 18th July 2025 to the below mentioned address. 14,IT/ITES ELCOT SEZ Jagir Ammapalayam, Suramangalam, Salem, Tamil Nadu 636302 Regards , Vivek HR 9500471666

Posted 2 weeks ago

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