Senior Customer Support Executive

About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.

• 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
• Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
• Businesses drive

  25–80% of revenues using AiSensy

• Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity

• Work with a dynamic, fast-growing team passionate about customer success.
• Gain hands-on experience in building and optimizing support systems and processes.
• Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
• Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Responsibilities

• Customer Interaction:

  Manage customer inquiries across phone, email, live chat, and social media.

• Product Assistance:

  Provide accurate product/service information, handle complaints, process orders, and manage returns.

• Troubleshooting:

  Resolve product-related issues promptly to ensure high customer satisfaction.

• Customer Records:

  Maintain detailed, accurate records of all interactions in CRM/support tools.

• Product Knowledge:

  Develop deep expertise in AiSensy’s platform to deliver effective solutions.

• Performance Goals:

  Collaborate with the support team to achieve and exceed KPIs/SLAs.

• Feedback Analysis:

  Collect and analyze customer feedback, working with product and tech teams to improve user experience.

• Process Improvement:

  Contribute to the creation and refinement of support processes, tools, and workflows.

Qualifications

• 2–6 years

  of experience in customer support or a related role (

  B2B SaaS experience preferred

  ).
• Strong communication skills with a

  customer-first mindset

  .
• Proficiency in support platforms (e.g.,

  Zendesk, Freshdesk, LiveChat

  ) and CRM tools.
• Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
• Comfortable working in

  international shift timings (2 PM – 11 PM IST)

  .

Why Join Us?

• Be part of a

  supportive and innovative environment

  that values growth.
• Opportunity to lead impactful projects and shape customer experiences in a

  scaling startup

  .
• Directly contribute to the success of brands generating a large share of revenues via AiSensy.
• Grow your career in a company where

  customer satisfaction is the top priority

  .