Senior Customer Support Executive

Job description:

Position: Customer Success Director

Location: Noida

Experience: 5- 8 Years

Outfy(www.outfy.com) is a prominent Social media tool for online business headquartered in US and has a full fledged offshore development centre in Noida.We specialize in providing cutting-edge solutions to businesses aiming to enhance their online presence.

Job Profile:

As a Senior Customer Support Representative, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving customer success.

Requirements:

• Graduate with a strong command of both spoken and written English
• Minimum of 5 years of experience in customer handling and support
• Proven experience in a customer success or account management role.

Key Responsibilities:

Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and understanding of our products or services.

Issue Resolution: Act as the primary point of contact for customer issues and ensure timely resolution.

Customer Education: Provide training and educational resources to clients to ensure they maximize the value of our products or services.

Customer Support:

• Efficiently handle chat interactions with customers, providing real-time assistance and support.
• Work closely with the technical support team to ensure timely resolution of customer challenges.

Job Types: Full-time, Permanent

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Yearly bonus

Job Types: Full-time, Permanent

Pay: ₹50,000.00 per month

Benefits:

• Work from home

Ability to commute/relocate:

• Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Customer support: 4 years (Required)
• Customer service: 4 years (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person