Falck is looking for a Senior Customer Service Executive to join our Assistance team to handle calls from customers and provide support to them in the event of illness or accidents while travelling worldwide. You are required to answer telephone calls, respond to emails, and ensure appropriate assistance service are delivered in a timely manner. You can expect a long term and stable career with learning and growth opportunities. Desired Candidate Profile A minimum of 3 years experience with previous customer service and Health care experience, preferred. Excellent interpersonal, written and oral communication skills (Fluent in English). Proficient with MS Office and the ability to navigate multiple platforms Capacity to navigate stressful situations with ease. Ability to work as part of a team. Available to work in day and night shifts. University/college degree in any stream. Remuneration: Best in the industry.

Claims Executive Responsibilities: Receiving and answering emails, telephone calls related to claims Advice policyholders on claim procedure Ensure fair settlement of a claim with TAT Manage all administration aspects of the claim Adhere to legal requirements, industry regulations and customer quality standards set by the company. Handle any complaints associated with a claim Claims Executive Requirements: A bachelor's degree in any discipline. At least 2-4 years' experience as a claims handler or a similar role. Excellent time management skills and organizational abilities. Top-notch client interaction skills. Ability to work in a high-pressure environment. A general understanding of insurance terminology and abbreviations. Attention to detail and process-orientated thinking. The ability to work independently and multitask. Proficient in basic computer handling.