Visit Health Pvt LTD

Job description Responsibilities and Duties Resolve all queries on email, chat & voice calls within the desired timelines. Manage incoming calls & Schedule offline appointments with medical practitioners/Labs & Diagnostic centers Identify and assess customers needs to achieve satisfaction Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Required Experience, Skills and Qualifications Graduate in any discipline 2 to 3 years of experience Good working knowledge of MS Office Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent written and spoken communication skills . Ability to multi-task, prioritize and manage time effectively RoleAssociate/Senior Associate -(NonTechnical) Industry TypeMedical Services / Hospital Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations Employment TypeFull Time, Permanent Role Category Job Type: Full-time Benefits: Health insurance Schedule: Day shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person

Job description Responsibilities and Duties Resolve all queries on email, chat & voice calls within the desired timelines. Manage incoming calls & Schedule offline appointments with medical practitioners/Labs & Diagnostic centers Identify and assess customers needs to achieve satisfaction Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Required Experience, Skills and Qualifications Graduate in any discipline 2 to 3 years of experience Good working knowledge of MS Office Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent written and spoken communication skills . Ability to multi-task, prioritize and manage time effectively RoleAssociate/Senior Associate -(NonTechnical) Industry TypeMedical Services / Hospital Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations Employment TypeFull Time, Permanent Role Category Job Type: Full-time Benefits: Health insurance Schedule: Day shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person

Visit Health Associate-Telesales ( Who have experince in_ Kenko Health, Plum, PB and Even Health _) FULL-TIME NOIDA About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of- pocket expenses through cashless OPD benefits. Founding Team The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs. Key Milestones & Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare. As part of your day-to-day work, you will do · Outbound Calling: Making a high volume of calls to prospective customers to introduce Visit’s products/services. · Sales Generation: Persuading potential customers to make purchases or schedule appointments with the sales team. · Lead Management: Following up on leads from marketing campaigns, online sites and other sources to convert them into sales opportunities. · Customer Relationship Management: Building rapport with customers, understanding their needs, and providing solutions or recommendations. · Product Knowledge: Staying up-to-date on Visit’s product offerings, features, and benefits. · Record Keeping: Maintaining accurate and detailed records of all customer interactions, including contact information, sales progress, and feedback. · Target Achievement: Meeting or exceeding individual and team sales targets. · CRM Management: Updating customer information and sales progress in the company's CRM system. Requirements: · Proficiency in Hindi and English (both spoken and written). Excellent verbal communication and interpersonal skills are essential for engaging with customers effectively. · Minimum 1 year of experience in telecalling, sales, or a related field. · Excellent selling and convincing skills. · Proven ability to persuade, negotiate, and close sales deals. · Ability to handle customer inquiries, resolve complaints, and build positive relationships. · Experience using CRM systems to manage customer data and track sales progress. · Ability to manage a high volume of calls and prioritize tasks effectively. Salary Range – 2- 2.5 LPA Depends on current skillset and past experience. Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Application Question(s): Have you sold the Healthcare/OPD plans to Retail Users? Have you worked in theses companies- Kenk/Plum/PB/Even ? Language: Hindi (Preferred) English (Preferred) Work Location: In person

Visit Health Associate-Telesales ( Who have experince in_ Kenko Health, Plum, PB and Even Health _) FULL-TIME NOIDA About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of- pocket expenses through cashless OPD benefits. Founding Team The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs. Key Milestones & Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare. As part of your day-to-day work, you will do · Outbound Calling: Making a high volume of calls to prospective customers to introduce Visit’s products/services. · Sales Generation: Persuading potential customers to make purchases or schedule appointments with the sales team. · Lead Management: Following up on leads from marketing campaigns, online sites and other sources to convert them into sales opportunities. · Customer Relationship Management: Building rapport with customers, understanding their needs, and providing solutions or recommendations. · Product Knowledge: Staying up-to-date on Visit’s product offerings, features, and benefits. · Record Keeping: Maintaining accurate and detailed records of all customer interactions, including contact information, sales progress, and feedback. · Target Achievement: Meeting or exceeding individual and team sales targets. · CRM Management: Updating customer information and sales progress in the company's CRM system. Requirements: · Proficiency in Hindi and English (both spoken and written). Excellent verbal communication and interpersonal skills are essential for engaging with customers effectively. · Minimum 1 year of experience in telecalling, sales, or a related field. · Excellent selling and convincing skills. · Proven ability to persuade, negotiate, and close sales deals. · Ability to handle customer inquiries, resolve complaints, and build positive relationships. · Experience using CRM systems to manage customer data and track sales progress. · Ability to manage a high volume of calls and prioritize tasks effectively. Salary Range – 2- 2.5 LPA Depends on current skillset and past experience. Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Application Question(s): Have you sold the Healthcare/OPD plans to Retail Users? Have you worked in theses companies- Kenk/Plum/PB/Even ? Language: Hindi (Preferred) English (Preferred) Work Location: In person

Visit Health Operations Associate FULL-TIME, NOIDA About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all- in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work- life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits. Founding Team The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs. Key Milestones & Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare. We are looking for Operations Associates to join our high energy team You will have a direct impact on user satisfaction. You'll work as part of a high-energy team that's scaling across all Operations functions. Pushing time bound resolutions on outbound calls, ensuring quality escalation resolution across multiple Operations functions while also coordinating between the users and empanelled health centres will be critical. As part of your day-to-day work, you will ● Communicate textually as well as verbally with end users. ● Coordinate with customers, labs, hospitals to ensure the service. ● Execute resolution implementations and work towards appropriate balance between quality, promptness and coordination. ● Work with a cross-discipline team of diverse verticals within the Operations team. Must Haves ● A Bachelor’s Degree. ● Expert knowledge of operations processes. ● Working knowledge of calling process. ● Good understanding of user grievance redressal. ● Experience of over 1 year in Operations (preferably in the Healthcare Technology Industry)- Good understanding of Hindi and English. ● Proficient in Communication (Written as well as verbal). Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): How many Years of experience you have in Customer support/ Operations? Work Location: In person

Key Responsibilities: ● Ensure seamless day-to-day operations of the Condition Management Program, maintaining adherence to defined SLAs and process standards. ● Coordinate effectively between health coaches, relationship managers, medical experts, and internal teams to ensure smooth delivery of services. ● Handle user queries and escalations with empathy and efficiency, aiming for quick resolution and high user satisfaction. ● Monitor and track user journey and engagement to ensure timely follow-ups, renewals, and overall program adherence. ● Identify and flag operational or technical issues impacting user experience, and work cross-functionally to drive resolutions. ● Maintain regular reports and dashboards on program performance, escalations, and feedback trends. Requirements: ● 1–2 years of experience in healthcare operations, wellness programs, or condition management-related roles. ● Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders. ● Strong problem-solving skills and a proactive attitude toward process improvement. ● Comfortable working in a dynamic, fast-paced environment with a user-first mindset. ● Familiarity with using CRM tools, ticketing systems, or operations dashboards is a plus. Job Type: Full-time Pay: ₹20,000.00 - ₹38,000.00 per month Work Location: In person

Key Responsibilities: ● Ensure seamless day-to-day operations of the Condition Management Program, maintaining adherence to defined SLAs and process standards. ● Coordinate effectively between health coaches, relationship managers, medical experts, and internal teams to ensure smooth delivery of services. ● Handle user queries and escalations with empathy and efficiency, aiming for quick resolution and high user satisfaction. ● Monitor and track user journey and engagement to ensure timely follow-ups, renewals, and overall program adherence. ● Identify and flag operational or technical issues impacting user experience, and work cross-functionally to drive resolutions. ● Maintain regular reports and dashboards on program performance, escalations, and feedback trends. Requirements: ● 1–2 years of experience in healthcare operations, wellness programs, or condition management-related roles. ● Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders. ● Strong problem-solving skills and a proactive attitude toward process improvement. ● Comfortable working in a dynamic, fast-paced environment with a user-first mindset. ● Familiarity with using CRM tools, ticketing systems, or operations dashboards is a plus. Job Type: Full-time Pay: ₹20,000.00 - ₹38,000.00 per month Work Location: In person

Visit Health – Resolution Associate Location: Noida, Sector 16A, Film City | Type: Full-time | Immediate Joiners Preferred Shift-10 AM-7PM Working days- 5.5 days About Visit Health Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India. We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500+ corporate clients. Role: Resolution Associate As a Resolution Associate at Visit Health, you will be the escalation point for complex customer concerns. Your role will focus on ensuring timely, accurate, and empathetic resolution of issues by working closely with internal teams like Claims, Medical Operations, Tech, and Product. You will be a key part of our Customer Success team, ensuring that every customer concern—especially critical or escalated ones—is resolved with high satisfaction. Key Responsibilities Handle escalated cases from the Customer Support team through email, call, or ticketing systems Deep-dive into issue root causes and provide end-to-end resolution to customers Coordinate across departments (Claims, Medical, Tech, Logistics, etc.) for issue resolution Monitor and follow up on open tickets to ensure timely closure within SLA Document resolution steps and update the knowledge base for future reference Proactively identify recurring issues and work with the leadership team to fix them at the root level Maintain a high level of professionalism, empathy, and ownership in every customer interaction Share daily/weekly reports on unresolved and resolved escalations with insights Must-Haves 1–3 years of experience in a Customer Resolution or Escalation Handling role (preferably in Healthtech, Insurance, Banking, or E-commerce) Strong written and verbal communication skills in English and Hindi Proven problem-solving and critical thinking skills Ability to handle pressure and multitask effectively Basic understanding of customer support platforms (Freshdesk, Zendesk, etc.) Bachelor's degree in any discipline Willingness to work from the Noida office and join immediately Good to Have Prior experience in Healthtech/Insurance Exposure to grievance handling or regulatory complaint management (e.g., IRDA, RBI, etc.) Knowledge of Excel and ticketing dashboards Job Types: Full-time, Permanent Pay: ₹29,000.00 - ₹32,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): How Many Years of experience in Escalations\Resolution Department? How many years of experience in Customer Support Voice process? What is your currently in hand salary? Work Location: In person

Visit Health – Lab Mapping Executive Position: Lab Mapping Executive Location: Noida Office (On-site) Salary Range: ₹35,000 – ₹40,000 per month Employment Type: Full-time About Visit Health Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India. We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500+ corporate clients. Key Responsibilities: Map and align test lists from partnered diagnostic centers to our permanent master directory. Verify test codes, names, and specifications for accuracy and integrity. Coordinate with the Lab Networks team to resolve discrepancies. Maintain and update mapping documentation. Generate and analyze Excel-based reports. Support general lab data operations. Required Skills & Qualifications: Bachelor’s degree in Life Sciences, Biotechnology, or related fields (preferred). Minimum of 2 years of experience in diagnostics centers as a Senior Lab Technician . Strong proficiency in Excel (sorting, filtering, formulas). High attention to detail and analytical thinking. Good communication and documentation skills. Ability to work both independently and in a team environment. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): * Do you have a Bachelor's degree in Life Sciences, Biotechnology, or a related field? How many years of experience do you have working in a diagnostic center, and in what capacity? Are you familiar with standard lab test codes and nomenclature used in diagnostic centers? Work Location: In person

Visit Health – Lab Mapping Executive Position: Lab Mapping Executive Location: Noida Office (On-site) Salary Range: ₹35,000 – ₹40,000 per month Employment Type: Full-time About Visit Health Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India. We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500+ corporate clients. Key Responsibilities: Map and align test lists from partnered diagnostic centers to our permanent master directory. Verify test codes, names, and specifications for accuracy and integrity. Coordinate with the Lab Networks team to resolve discrepancies. Maintain and update mapping documentation. Generate and analyze Excel-based reports. Support general lab data operations. Required Skills & Qualifications: Bachelor’s degree in Life Sciences, Biotechnology, or related fields (preferred). Minimum of 2 years of experience in diagnostics centers as a Senior Lab Technician . Strong proficiency in Excel (sorting, filtering, formulas). High attention to detail and analytical thinking. Good communication and documentation skills. Ability to work both independently and in a team environment. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): * Do you have a Bachelor's degree in Life Sciences, Biotechnology, or a related field? How many years of experience do you have working in a diagnostic center, and in what capacity? Are you familiar with standard lab test codes and nomenclature used in diagnostic centers? Work Location: In person

Visit Health is a pioneering health-tech platform founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originating as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has evolved into an all-in-one wellness ecosystem connecting doctors, insurers, and millions of families. The services offered range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. The core offerings of Visit Health include Employee Assistance Program (EAP) providing mental health support services, Personalized Health Plans offering tailored wellness programs, Health Check-ups & Screenings for preventive health management, Comprehensive Wellness Programs designed to enhance morale, productivity, and holistic employee health, and Preventive & OPD Care providing seamless primary care and OPD services to reduce out-of-pocket expenses through cashless benefits. The founding team of Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi established Visit Health to bridge the healthcare gap in India, advocating for quality, accessible healthcare for all. The company stands out with its comprehensive and flexible OPD benefits, integrated platform connecting various stakeholders, engagement strategies like gamification, and 24/7 accessibility to address diverse healthcare needs. Visit Health has achieved significant milestones such as serving over 5 million users with health services, strategic partnerships with insurers and doctors, technological innovations like cashless OPD insurance programs, and receiving notable awards and recognition. With a future vision to strengthen India's primary care infrastructure, expand partnerships, and introduce advanced health tech solutions, Visit Health is committed to making healthcare accessible for all employees and their families. Job Title: Associate Operations - Wellness Programs Key Responsibilities: - Ensure seamless day-to-day operations of the Condition Management Program, maintaining adherence to defined SLAs and process standards. - Coordinate effectively between health coaches, relationship managers, medical experts, and internal teams to ensure smooth service delivery. - Handle user queries and escalations with empathy and efficiency for quick resolution and high user satisfaction. - Monitor and track user journey and engagement to ensure timely follow-ups, renewals, and overall program adherence. - Identify and address operational or technical issues impacting user experience, collaborating cross-functionally for resolutions. - Maintain regular reports and dashboards on program performance, escalations, and feedback trends. Requirements: - 2 years of experience in healthcare operations, wellness programs, or condition management-related roles. - Excellent communication and interpersonal skills to manage multiple stakeholders effectively. - Strong problem-solving skills and proactive attitude towards process improvement. - Comfortable working in a dynamic, fast-paced environment with a user-first mindset. - Familiarity with CRM tools, ticketing systems, or operations dashboards is a plus. Job Types: Full-time, Permanent Benefits: - Health insurance - Provident Fund Work Location: In person,

Visit Health – Customer Support Location: Noida, Sector 16A, Film City | Type: Full-time | Immediate Joiners Preferred About Visit Health Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India. We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500+ corporate clients. Role: Customer Support As a Resolution Associate at Visit Health, you will be the escalation point for complex customer concerns. Your role will focus on ensuring timely, accurate, and empathetic resolution of issues by working closely with internal teams like Claims, Medical Operations, Tech, and Product. You will be a key part of our Customer Success team, ensuring that every customer concern—especially critical or escalated ones—is resolved with high satisfaction. Key Responsibilities Handle escalated cases from the Customer Support team through email, call, or ticketing systems Deep-dive into issue root causes and provide end-to-end resolution to customers Coordinate across departments (Claims, Medical, Tech, Logistics, etc.) for issue resolution Monitor and follow up on open tickets to ensure timely closure within SLA Document resolution steps and update the knowledge base for future reference Proactively identify recurring issues and work with the leadership team to fix them at the root level Maintain a high level of professionalism, empathy, and ownership in every customer interaction Share daily/weekly reports on unresolved and resolved escalations with insights Must-Haves 1–3 years of experience in a Customer Resolution or Escalation Handling role (preferably in Healthtech, Insurance, Banking, or E-commerce) Strong written and verbal communication skills in English and Hindi Proven problem-solving and critical thinking skills Ability to handle pressure and multitask effectively Basic understanding of customer support platforms (Freshdesk, Zendesk, etc.) Bachelor's degree in any discipline Willingness to work from the Noida office and join immediately Good to Have Prior experience in Healthtech/Insurance Exposure to grievance handling or regulatory complaint management (e.g., IRDA, RBI, etc.) Knowledge of Excel and ticketing dashboards Job Types: Full-time, Permanent Pay: ₹27,000.00 - ₹33,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Application Question(s): How many years of experience you have in Inbound and Outbound process? How many Escalations you have handles till now? what is your in-hand salary currently? Are you comfortable for Noida location? Work Location: In person