Customer Care Associate

Job description

Responsibilities and Duties

• Resolve all queries on email, chat & voice calls within the desired timelines.
• Manage incoming calls & Schedule offline appointments with medical practitioners/Labs & Diagnostic centers
• Identify and assess customers needs to achieve satisfaction
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed

Required Experience, Skills and Qualifications

• Graduate in any discipline
• 2 to 3 years of experience
• Good working knowledge of MS Office
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and spoken communication skills

. Ability to multi-task, prioritize and manage time effectively

RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeMedical Services / HospitalFunctional AreaITES, BPO, KPO, LPO, Customer Service, OperationsEmployment TypeFull Time, PermanentRole Category

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person