Customer Care Associate

Job Description

Job description Responsibilities and Duties Resolve all queries on email, chat & voice calls within the desired timelines. Manage incoming calls & Schedule offline appointments with medical practitioners/Labs & Diagnostic centers Identify and assess customers needs to achieve satisfaction Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Required Experience, Skills and Qualifications Graduate in any discipline 2 to 3 years of experience Good working knowledge of MS Office Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent written and spoken communication skills . Ability to multi-task, prioritize and manage time effectively RoleAssociate/Senior Associate -(NonTechnical) Industry TypeMedical Services / Hospital Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations Employment TypeFull Time, Permanent Role Category Job Type: Full-time Benefits: Health insurance Schedule: Day shift Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person