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Visit Health Pvt LTD
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Customer Care Associate

Customer Care Associate

Visit Health Pvt LTD

2 - 3 years

0 Lacs

Noida Uttar Pradesh

Posted:3 months ago| Platform: SimplyHired logo

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Skills Required

Customer service English Microsoft Office Bachelor's degree In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job description

Responsibilities and Duties

Resolve all queries on email, chat & voice calls within the desired timelines.
Manage incoming calls & Schedule offline appointments with medical practitioners/Labs & Diagnostic centers
Identify and assess customers needs to achieve satisfaction
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed

Required Experience, Skills and Qualifications

Graduate in any discipline
2 to 3 years of experience
Good working knowledge of MS Office
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent written and spoken communication skills

. Ability to multi-task, prioritize and manage time effectively

RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeMedical Services / HospitalFunctional AreaITES, BPO, KPO, LPO, Customer Service, OperationsEmployment TypeFull Time, PermanentRole Category

Job Type: Full-time

Benefits:

Health insurance

Schedule:

Day shift

Education:

Bachelor's (Required)

Experience:

Customer service: 1 year (Required)

Language:

English (Required)
Hindi (Required)

Work Location: In person

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