Customer Care Associate

As an Escalation Desk Support (Level 2) at our company based in Indore, you will play a crucial role in handling escalated customer issues effectively. Your key responsibilities will include: - Providing level 2 support for resolving customer escalations - Handling customer queries regarding products or services - Collaborating with other teams to ensure timely resolution of issues - Maintaining detailed records of customer interactions and transactions To excel in this role, you should meet the following qualifications: - Minimum 6 months to 1+ year of experience in voice process, including customer handling, sales, business development, or US staffing - Educational qualification of 12th pass or above - Excellent communication skills in English and Hindi - Ability to work in rotational shifts, mostly day shifts In addition to the specific job role, here are some additional details about the company: - Work schedule of 5 days a week - Full-time and permanent job type - Benefits include Provident Fund - Language proficiency required in English and Hindi - In-person work location If you are a proactive and customer-focused individual with the required experience and skills, we look forward to welcoming you to our team.,