Customer Care Associate

Company Description

TLC DigiTech Pvt. Ltd. is a tech solutions company offering end-to-end digital services for customer acquisition, engagement, retention, and loyalty, with a specialization in the travel and hospitality industry. Established over two decades ago, the company operates across India, East Africa, and Sri Lanka, with its headquarters in New Delhi and a team of over 600 professionals. Their integrated services, spanning design, technology, digital platforms, contact centers, and customer support, deliver seamless experiences to clients. With robust technologies including Salesforce, Heroku, MuleSoft, and an omni-channel contact center, TLC adheres to top security standards like ISO 27001 and SOC2 certifications. The company is a part of leading industry organizations such as CII, FHRAI, and Nasscom.

Role Description

This is a full-time on-site role for a Customer Care Associate based in Delhi, India. The responsibilities include managing incoming customer inquiries, providing prompt and professional assistance, addressing customer concerns effectively, and maintaining detailed records of customer interactions. The associate will also be responsible for coordinating with internal teams to ensure customer satisfaction and identifying opportunities to enhance customer service processes.

Qualifications

• Excellent communication and interpersonal skills to interact professionally with customers.
• Proficiency in using CRM tools, customer support platforms, and other relevant technologies.
• Problem-solving abilities, attention to detail, and customer-first attitude.
• Organizational skills and ability to manage multiple tasks simultaneously.
• Desirable: Prior experience in customer service, especially in the travel or hospitality industry.
• Desirable: Familiarity with advanced CRM systems like Salesforce and proficiency in managing omni-channel customer interactions.
• Bachelor’s degree or equivalent certification in a relevant field is preferred.