Customer Care Associate

Location:

Organization:

About PoojaKaro

accessible, authentic, and deeply personal

Responsibilities

PoojaKaro

The role ensures smooth communication, resolves queries, manages booking assistance, and maintains the trust and devotion that PoojaKaro stands for.

1️⃣ Customer Support & Communication

• Respond to customer queries via

  WhatsApp, Phone, Email & Chat

  .
• Assist users with booking Home Poojas, Online Poojas, and Temple rituals.
• Provide clear information on puja details, samagri, timings, and priest availability.
• Offer guidance with empathy, understanding cultural sensitivity and devotional context.

2️⃣ Booking Assistance

• Help customers with:
• New bookings
• Date/time selection
• Pooja type clarification
• Support rescheduling and cancellations (as per PoojaKaro policy).
• Notify customers of priest assignment and expected arrival/online session details.

3️⃣ Issue Resolution

• Troubleshoot live-stream or technical issues for online pujas.
• Resolve payment-related queries (payment not processed, invoice help, etc.).
• Coordinate with the operations team for escalations and urgent issues.

4️⃣ Coordination With Priests & Operations Team

• Ensure priests receive timely updates on bookings.
• Follow-up to confirm:
• Samagri readiness
• Travel schedule for home puja
• Live session start readiness
• Communicate any last-minute changes to both sides.

5️⃣ Feedback & Review Management

• Send post-pooja feedback forms.
• Collect customer reviews and suggestions.
• Report recurring issues to improve processes and SOPs.

6️⃣ Documentation & Compliance

• Maintain accurate logs of every interaction.
• Follow PoojaKaro communication guidelines and SOPs.
• Ensure respectful, culturally sensitive, and professional communication at all times.

Key Skills Required

• Excellent communication skills (Hindi + English mandatory; regional languages preferred)
• Warm, patient, and devotional tone
• Strong problem-solving and multitasking ability
• Basic tech skills: CRM, WhatsApp Business, ticketing tools
• Ability to explain rituals in simple, respectful language
• Customer-first mindset