Customer executive for US voice process, good communication, Should be comfortable working with US night shift, Minimum experience of 6 months in any of the industry but should be on papers, looking for immediate joiners , one way drop services, WFO, • Handle inbound and outbound customer calls • Resolve queries with professionalism and clarity • Maintain customer satisfaction levels • Update systems and follow standard processes
Answering customer inquiries: Responding to questions about products, services, pricing, and company policies. Resolving customer issues and complaints: Addressing customer concerns and finding appropriate solutions. Providing information about products and services: Offering details about product features, benefits, and availability. Taking orders and processing payments: Handling customer orders and transactions, including billing and payment processing. Managing customer accounts: Making necessary changes to customer accounts and providing account information. Handling returns and exchanges: Processing returns and exchanges for products or services. Escalating issues to appropriate departments: Referring customers to supervisors or other specialized teams when necessary. • Good English communication skills (Oral) - Talking to others to convey information effectively • Reading comprehension - Understanding written sentences and paragraphs in work related documents • Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems • Ability to use empathy • Service orientation – Actively exploring ways to help people • Flexible and adaptable • Ability to use desktop system • Ability to take responsibility • Demonstrates patience and selfcontrol • Coordination: Adjusting actions in relation to others' actions
· Outbound calls to insurances for claim status and eligibility verification. · Denial documentation and further action. · Calling the insurance carriers based on the appointment received by the clients. · Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. · Calling insurance companies to get the status of the unpaid claims. · Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc. · Maintain the individual daily logs. · Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs. · Work cohesively in a team setting. Assist team members to achieve shared goals. · Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies. · Communication / Issue escalation to seniors if there is any in a timely manner.
· Outbound calls to insurances for claim status and eligibility verification. · Denial documentation and further action. · Calling the insurance carriers based on the appointment received by the clients. · Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. · Calling insurance companies to get the status of the unpaid claims. · Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc. · Maintain the individual daily logs. · Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs. · Work cohesively in a team setting. Assist team members to achieve shared goals. · Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies. · Communication / Issue escalation to seniors if there is any in a timely manner.
We are hiring International Voice/Chat/Blended Process Location- Mumbai Rotational Shift 2 Rotational off Sal- up to 38k With good incentives HSC/Graduate fresher with experience both can apply. Immediate joiner only Easy Selection Roles & Responsibility Listen to customers' questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary. Hr Hema Solanki Interested candidates can contact-73042 55847