Customer executive for US voice process, good communication, Should be comfortable working with US night shift, Minimum experience of 6 months in any of the industry but should be on papers, looking for immediate joiners , one way drop services, WFO, • Handle inbound and outbound customer calls • Resolve queries with professionalism and clarity • Maintain customer satisfaction levels • Update systems and follow standard processes
Answering customer inquiries: Responding to questions about products, services, pricing, and company policies. Resolving customer issues and complaints: Addressing customer concerns and finding appropriate solutions. Providing information about products and services: Offering details about product features, benefits, and availability. Taking orders and processing payments: Handling customer orders and transactions, including billing and payment processing. Managing customer accounts: Making necessary changes to customer accounts and providing account information. Handling returns and exchanges: Processing returns and exchanges for products or services. Escalating issues to appropriate departments: Referring customers to supervisors or other specialized teams when necessary. • Good English communication skills (Oral) - Talking to others to convey information effectively • Reading comprehension - Understanding written sentences and paragraphs in work related documents • Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems • Ability to use empathy • Service orientation – Actively exploring ways to help people • Flexible and adaptable • Ability to use desktop system • Ability to take responsibility • Demonstrates patience and selfcontrol • Coordination: Adjusting actions in relation to others' actions
· Outbound calls to insurances for claim status and eligibility verification. · Denial documentation and further action. · Calling the insurance carriers based on the appointment received by the clients. · Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. · Calling insurance companies to get the status of the unpaid claims. · Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc. · Maintain the individual daily logs. · Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs. · Work cohesively in a team setting. Assist team members to achieve shared goals. · Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies. · Communication / Issue escalation to seniors if there is any in a timely manner.
· Outbound calls to insurances for claim status and eligibility verification. · Denial documentation and further action. · Calling the insurance carriers based on the appointment received by the clients. · Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. · Calling insurance companies to get the status of the unpaid claims. · Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc. · Maintain the individual daily logs. · Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs. · Work cohesively in a team setting. Assist team members to achieve shared goals. · Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies. · Communication / Issue escalation to seniors if there is any in a timely manner.