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Horizon Hr
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Customer Service Executive

Customer Service Executive

Horizon Hr

0 - 31 years

2 - 3 Lacs

Bellandur Bengaluru/Bangalore

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

service pricing processing payments transactions billing communication logic reasoning empathy coordination support

Work Mode

On-site

Job Type

Full Time

Job Description

Answering customer inquiries: Responding to questions about products, services, pricing, and company policies. Resolving customer issues and complaints: Addressing customer concerns and finding appropriate solutions. Providing information about products and services: Offering details about product features, benefits, and availability. Taking orders and processing payments: Handling customer orders and transactions, including billing and payment processing. Managing customer accounts: Making necessary changes to customer accounts and providing account information. Handling returns and exchanges: Processing returns and exchanges for products or services. Escalating issues to appropriate departments: Referring customers to supervisors or other specialized teams when necessary. • Good English communication skills (Oral) - Talking to others to convey information effectively • Reading comprehension - Understanding written sentences and paragraphs in work related documents • Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems • Ability to use empathy • Service orientation – Actively exploring ways to help people • Flexible and adaptable • Ability to use desktop system • Ability to take responsibility • Demonstrates patience and selfcontrol • Coordination: Adjusting actions in relation to others' actions

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Customer Service Executive