Position: Junior Customer Service Executive Hybrid Work Mode About Stepin Solutions: Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, and having partners in Israel and the USA. We started our journey in 2011 with 2 teammates, which has now grown to 50 people. We invite you to join our crazy and inspiring team with a mission to grow the organization together. Job Summary: We are seeking a candidate who is committed and able to work in rotational shifts, with a strong command of the English language. Responsibilities: Managing and executing email marketing campaigns Monitoring and analyzing campaign performance metrics Ensuring the delivery of high-quality and engaging email content Collaborating with cross-functional teams to optimize email operations Staying updated on industry best practices and implementing them into our operations Required Qualifications: Candidates opting for a role in operations must be graduates from any stream Requirements: Excellent written and verbal communication skills in English Strong analytical and problem-solving abilities Proficiency in email marketing platforms and tools Ability to work effectively in a fast-paced, 24/7 environment Experience in email marketing or related fields is preferred. Soft Skills: Communication Skills: Excellent verbal and written communication in English. Problem-Solving Ability: Quick thinking and troubleshooting skills to address email-related issues effectively. Attention to Detail: Ensuring accuracy in email campaigns and operations. Time Management: Ability to prioritize tasks and manage multiple email campaigns efficiently. Adaptability: Willingness to work in rotational shifts and handle dynamic work requirements. Team Collaboration: Ability to work with cross-functional teams for seamless email operations. Hard Skills: Basic understanding of email deliverability, spam filters, and email best practices. Ability to handle customer data, segment email lists, and maintain accuracy. Familiarity with setting up email automation workflows. Preferred but not mandatory for formatting email templates. Ability to oversee backend email operations and troubleshoot system-related issues. Benefits: Hybrid work mode. Full-time employment. EPF/ESIC as per the Govt. compliance guidelines. Yearly increments based on your performance. Working days: Rotational Shift Timing: Day 1: Mon: 12:00 pm to 8:00 pm Day 2: Tue: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 3: Wed: Day Off Day 4: Thu: 12:00 pm to 8:00 pm Day 5: Fri: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 6: Sat: Day Off Day 7: Sun: 12:00 pm to 8:00 pm Day 8: Mon: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 9: Tue: Day Off This rotational shift pattern will continue Remuneration: The compensation package is competitive and aligned with industry standards. In addition to a fixed monthly salary, we offer attractive performance-based incentives and annual bonuses to recognize and reward exceptional contributions. Please Note: At Stepin Solutions and IT Services Private Limited, we value the dedication and performance of our team members. We want to emphasize that your role within the Email-Ops department is not limited solely to the tasks outlined in your current responsibilities. Based on your performance and demonstrated capabilities, there may be opportunities for advancement into other departments within the company. Additionally, you may be assigned to work on different tasks as per the evolving requirements of our organization. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Provident Fund Work from home Experience: Customer Service : 1 year (Preferred) Language: English (Required) Location: Ahmedabad, Gujarat (Preferred) Work Location: In person Speak with the employer +91 97252 69294
Position: Senior Customer Service Executive About Stepin Solutions: Stepin Solutions is a market leader in Backend IT operations with a global presence, serving customers in 33+ countries and establishing partnerships in Israel and the USA. Established in 2011 with two team members, our organization has now grown to approximately 50 people. We invite you to join our dynamic and inspiring team with a shared mission to contribute to the continued growth of the organization. Job Summary: We are currently seeking experienced and proficient candidates with 4 to 5 years of substantial back office/customer support work experience. Candidates should be adept at handling diverse backend IT operations and demonstrating strong communication skills to interact with international clients. Proficiency in English, both verbal and written, is essential. Responsibilities: Generating reports from various tools, consolidating data in MS Excel, and utilizing other relevant tools for analysis. Monitoring software performance and proactively issuing alerts in the event of malfunctions. Generating backups and managing other relevant backend operations. Understanding and becoming conversant with the workflow of a relatively large software application. Interpreting, diagnosing, and resolving customer problems via email, chat, or phone calls. Communicating clearly and precisely with customers, maintaining accurate and timely records in related databases. Collaborating with team members and other departments for root cause analysis and identifying issues with software applications, and third-party plug-ins. 24/7 monitoring and management of events affecting technology services and infrastructure. Required Qualifications: Graduates from any stream. Preferred Qualifications: Graduates from any stream. Basic knowledge of Computers. Basic knowledge of email marketing. Customer Support Experience. Requirements: 3 to 5 years of experience in customer service, including troubleshooting technical issues and providing timely support. Ability to multitask, prioritize, and manage time effectively. Quick grasp and understanding of new tasks and concepts. Ability to troubleshoot customer problems, including DNS, Domain pointing, and Domain Tracking. Punctuality towards responsibilities. Ability to handle pressure in emergency situations patiently. Understanding of basic concepts of Web and Email Technology. Experience in monitoring infrastructure and systems (Emails, Graphs, etc). Proficiency with online error monitoring tools. For a customer service executive profile, the ideal candidate should have a solid understanding of software systems. Skills: Time management. Strong problem-solving skills. Quality focus. Positive attitude. Proactive incident handling. Benefits: Hybrid Work Mode Full-time employment. EPF/ESIC as per Govt. compliance guidelines. Yearly increments based on performance. Working days: Rotational Shift Timing: Day 1: Mon: 12:00 pm to 8:00 pm Day 2: Tue: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 3: Wed: Day Off Day 4: Thu: 12:00 pm to 8:00 pm Day 5: Fri: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 6: Sat: Day Off Day 7: Sun: 12:00 pm to 8:00 pm Day 8: Mon: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 9: Tue: Day Off This rotational shift pattern will continue Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Leave encashment Provident Fund Work from home Experience: Customer service: 3 years (Required) Language: English (Required) Work Location: In person