Associate-Operations (Wellness Program)

Visit Health is a pioneering health-tech platform founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originating as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has evolved into an all-in-one wellness ecosystem connecting doctors, insurers, and millions of families. The services offered range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. The core offerings of Visit Health include Employee Assistance Program (EAP) providing mental health support services, Personalized Health Plans offering tailored wellness programs, Health Check-ups & Screenings for preventive health management, Comprehensive Wellness Programs designed to enhance morale, productivity, and holistic employee health, and Preventive & OPD Care providing seamless primary care and OPD services to reduce out-of-pocket expenses through cashless benefits. The founding team of Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi established Visit Health to bridge the healthcare gap in India, advocating for quality, accessible healthcare for all. The company stands out with its comprehensive and flexible OPD benefits, integrated platform connecting various stakeholders, engagement strategies like gamification, and 24/7 accessibility to address diverse healthcare needs. Visit Health has achieved significant milestones such as serving over 5 million users with health services, strategic partnerships with insurers and doctors, technological innovations like cashless OPD insurance programs, and receiving notable awards and recognition. With a future vision to strengthen India's primary care infrastructure, expand partnerships, and introduce advanced health tech solutions, Visit Health is committed to making healthcare accessible for all employees and their families. Job Title: Associate Operations - Wellness Programs Key Responsibilities: - Ensure seamless day-to-day operations of the Condition Management Program, maintaining adherence to defined SLAs and process standards. - Coordinate effectively between health coaches, relationship managers, medical experts, and internal teams to ensure smooth service delivery. - Handle user queries and escalations with empathy and efficiency for quick resolution and high user satisfaction. - Monitor and track user journey and engagement to ensure timely follow-ups, renewals, and overall program adherence. - Identify and address operational or technical issues impacting user experience, collaborating cross-functionally for resolutions. - Maintain regular reports and dashboards on program performance, escalations, and feedback trends. Requirements: - 2 years of experience in healthcare operations, wellness programs, or condition management-related roles. - Excellent communication and interpersonal skills to manage multiple stakeholders effectively. - Strong problem-solving skills and proactive attitude towards process improvement. - Comfortable working in a dynamic, fast-paced environment with a user-first mindset. - Familiarity with CRM tools, ticketing systems, or operations dashboards is a plus. Job Types: Full-time, Permanent Benefits: - Health insurance - Provident Fund Work Location: In person,