Senior Customer Support Executive

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Work Location

Working days

Role Overview

As a Senior Customer Support Executive, you will be responsible for answering patients' queries on chat & call, closing sales via chat (patients basically enquire about the program, so you have to convince them via chat to enrol), providing support to paid users as well and ensuring they have a good experience with HealthTick.

About HealthTick

At HealthTick, we believe that being healthy shouldn't mean giving up our favourite food or working out for hours daily. We believe in sustainable changes that can last a lifetime. So, by using a combination of Behavioural Science, AI & Human Coaching, we help people develop healthy habits by spending just 10 minutes/day. We've already helped 1000s of people achieve their health goals without taking extreme measures. Now, we want to bring this experience to millions more — and that’s where you come in.

Roles & Responsibilities

• Respond to customer queries via chat, email and phone within seconds.
• Close sales via chat.
• Proactively reach out to users, take their feedback and pass it to the relevant team
• Ensure timely, accurate and empathetic customer support
• Track user complaints, follow up until resolution and escalate when necessary
• Troubleshoot app issues, payment queries or plan-related queries
• Collaborate with different teams to resolve customer issues at the earliest
• Contribute ideas to improve customer experience and reduce queries over time.

What we're looking for

• Excellent written and verbal communication in English and Hindi
• Ability to convince and sell via chat
• Problem-solving mindset - not just answering but resolving
• Empathetic and a people-first approach
• Patience
• Ability to manage multiple chats/calls at once
• We need someone who is self-responsible and self-managed. We don't like micromanaging
• A degree in a health-related field is a bonus but not mandatory

Date of joining: 29 December, 2025

What's in it for you?

• Earn incentives for doing good work
• No question asked Wellness Leaves: Take time off for mental and physical well-being whenever you need, no questions asked. (We're not the kind of people who deny leaves unnecessarily)
• Continuous Learning and Growth: We’re committed to your career journey by helping you learn constantly, providing growth opportunities, and all the support you need to excel.
• Fun Events & Off-sites: We work hard and celebrate our wins just as hard!