Roles & Responsibilities : Respond to customer queries via phone, email, chat, or social media in a professional and timely manner. Provide accurate information about products, services, and company policies. Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up. Maintain a deep understanding of company products/services to provide knowledgeable support. Gather customer feedback and share insights with the team to improve service quality. Preferred candidate profile Excellent Communication Skills (Verbal & Written) Active Listening Problem-Solving Abilities Product/Service Knowledge Solution oriented
Role & responsibilities *Define and execute the e-commerce product strategy aligned with business goals. *Manage the product lifecycle from ideation to launch and post-launch optimization. *Conduct market research and competitive analysis to identify opportunities and threats. *Collaborate with cross-functional teams, including design, marketing, and engineering, to ensure successful product delivery. *Develop and maintain product roadmaps and prioritize features based on customer feedback and business impact. *Monitor key performance indicators (KPIs) to measure product success and make data-driven decisions. *Stay updated on industry trends and emerging technologies to inform product development. Preferred candidate profile *Bachelor's degree in Business, Marketing, or a related field (MBA preferred) *3-5 years of experience in product management, preferably in e-commerce. *Proven track record of managing products through the entire product lifecycle. *Strong analytical and problem-solving skills. *Proficiency in project management tools and data analysis software *Excellent communication and collaboration skills. *Ability to thrive in a fast-paced environment and manage multiple priorities.