Digital Customer Experience Manager, Digital Transformation

Role Overview: As a Digital Commerce Manager at Lubrizol, you will be responsible for developing and executing comprehensive B2B digital commerce strategies that align with the company's business objectives. Your role will involve designing, developing, and implementing a scalable, reliable, and secure digital customer experience life cycle, with a primary focus on e-commerce capabilities on the commerce platform. Additionally, you will lead cross-functional teams in planning, executing, and monitoring digital customer initiatives, ensuring timely and budget-compliant completion. Key Responsibilities: - Develop and execute comprehensive B2B digital commerce strategies. - Design, develop, and implement a scalable, reliable, and secure digital customer experience life cycle. - Manage all functionalities on the digital commerce platform and refine the buying and self-service experience. - Develop new features and roadmaps to enhance customer experience and adopt new technologies. - Create technical designs, user stories, and prototypes to aid application development. - Establish key performance indicators (KPIs) like commerce usage rates and issue resolution times. - Lead cross-functional teams in planning, executing, and monitoring digital customer initiatives. - Collaborate with cross-functional teams to ensure cohesive execution across all channels. Qualifications Required: - Minimum of 10+ years of experience in the Digital Commerce domain or CX e-Commerce. - Experience in driving digital commerce in the B2B space, manufacturing, technology industry, or pure-play platform companies. - Proficiency in managing large and complex Digital Commerce solutions. - Strong understanding of platforms like Shopify, Magento, Salesforce Commerce Cloud, SAP hybris, and ADOBE. - Experience with customer service technologies such as Zendesk and Freshdesk. - Proficient in performance tracking tools like Google Analytics and Power BI. - Knowledge of digital support tools, including automation, chatbots, knowledge bases, and CRM systems. - Excellent communication and problem-solving skills with a customer-centric mindset. - Technical degree in BE / BTech with Computer Science or any engineering degree or MCA. - E-commerce certification or hands-on experience in the field. Apply today and be a part of Lubrizol's exciting journey towards shaping the future with a strong commitment to safety, sustainability, ethics, and compliance. Join a diverse, global team that collaborates to address the world's most pressing challenges and impacts everyday lives through innovative science.,