Position Overview We are seeking an experienced professional with hands-on expertise in export documentation, licensing, and compliance processes for DGFT SCOMET (Special Chemicals, Organisms, Materials, Equipment and Technologies) items, specifically in the sectors of drones, optronics, and military-grade equipment. The candidate will be responsible for ensuring timely and compliant exports in line with Indian and international export control regulations. Key Responsibilities Manage end-to-end export documentation for SCOMET-listed items, ensuring full compliance with DGFT and other applicable export control regulations. Prepare, submit, and track SCOMET license applications and handle all post-approval compliance requirements with DGFT and other regulatory bodies. Coordinate with internal departments (production, QA, sales, legal) and external stakeholders (freight forwarders, customs brokers, DGFT officials) to facilitate seamless export operations. Maintain accurate and complete export documentation records as per statutory requirements. Act as the primary liaison with DGFT, Ministry of Defence, Customs, and other regulatory authorities regarding export of defense and dual-use goods. Monitor, interpret, and communicate changes in export control regulations to management and relevant teams. Collaborate with international clients and partners to provide export-related certifications, end-user declarations, and compliance documentation. Manage post-shipment documentation including proof of export, reconciliation of licenses, and reporting to DGFT. Conduct internal compliance checks and audits to ensure adherence to export control policies and mitigate compliance risks. Required Qualifications Graduate degree in Commerce, International Business, Logistics, Supply Chain, or related fields. 3-7 years of experience in export documentation and compliance, with specific experience in handling SCOMET-listed items under DGFT regulations. Strong understanding of Indian export control laws, DGFT procedures, and customs clearance for defense and dual-use goods. Practical knowledge of using DGFT online portals (DGFT Website, SCOMET portal, ICEGATE, etc.) Experience in documentation for export of drones, optronics systems, sensors, or other controlled defense/military equipment. Working knowledge of international shipping terms (INCOTERMS), export invoicing, packing list, certificate of origin, and related trade documentation. Good command over English and Hindi (spoken and written) is preferred. Strong coordination, communication, and stakeholder management skills. Show more Show less
Key Responsibilities Lead end-to-end planning and execution of multi-disciplinary engineering programs, including optical, mechanical, electronics, and embedded software teams. Develop program plans, schedules, resource allocations, and risk mitigation strategies aligned with organizational goals. Track program progress using appropriate KPIs and project management tools; ensure milestones are met. Interface with customers and internal stakeholders to define program requirements, manage expectations, and provide regular updates. Coordinate with supply chain, manufacturing, and quality teams to ensure smooth transition from development to production. Drive problem-solving, issue resolution, and change management as needed during program lifecycle. Ensure compliance with defense/aerospace standards, certifications, and regulatory requirements. Required Skills & Qualifications Bachelor’s degree in Engineering (Electronics, Mechanical, Optics, or related field); Master’s degree preferred. 6-10 years of experience in engineering program/project management in defense, aerospace, automotive, or high-tech hardware domains. Strong understanding of product development lifecycle for complex electro-optical or embedded systems. Demonstrated experience managing cross-functional teams and external partners/vendors. Proficiency in project management tools (MS Project, Jira, or equivalent). Excellent communication, stakeholder management, and problem-solving skills. Knowledge of defense/military standards (e.g., MIL-STD, DO-178, etc.) is an advantage.
Lead and manage the Quality Control function, ensuring all materials, components, and final products meet aerospace and defense quality standards Develop and implement quality control processes aligned with AS9100, ISO 9001, NADCAP, and other applicable standards Oversee inspection and testing of incoming materials, in-process items, and final products using advanced tools and techniques Manage and mentor QC engineers, inspectors, and technicians, ensuring adherence to defined SOPs and training requirements Coordinate with engineering, production, and supply chain teams to identify quality risks and implement corrective and preventive actions (CAPA) Interface with external auditors, certification bodies, and defense clients during quality audits and product validations Ensure proper documentation of inspection reports, non-conformance reports (NCRs), calibration records, and test certificates Drive root cause analysis and continuous improvement initiatives using Six Sigma, 8D, and other quality methodologies Implement and monitor Key Performance Indicators (KPIs) related to quality performance and compliance Ensure calibration and maintenance of inspection and test equipment (CMM, NDT tools, etc.) Support first article inspection (FAI), product release, and configuration control per aerospace/defense contract requirements Required Skills & Qualifications Bachelor’s or Master’s degree in Mechanical, Aerospace, Electrical, or Industrial Engineering 10 to 14 years of experience in Quality Control/Quality Assurance in aerospace, defense, or precision manufacturing industries In-depth knowledge of aerospace quality standards such as AS9100 , NADCAP , ISO 9001 , and defense product specifications Hands-on experience with quality tools: FMEA, PPAP, 8D, SPC, MSA, RCA, CAPA, etc. Familiarity with military/defense documentation protocols (e.g., DDPs, QAPs, ATPs, etc.) Proficiency in using QC instruments such as CMM, profile projectors, hardness testers, NDT tools, and GD&T Strong leadership, decision-making, and problem-solving skills Excellent written and verbal communication for audit interactions and reporting Preferred Certifications Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA) Lean Six Sigma Green/Black Belt NADCAP audit or process experience (e.g., welding, heat treatment, NDT)
1. Conduct detailed study and analysis of tender documents including RFP, NIT, GCC, QR, STC, VQC, annexures, and technical specifications. 2. Prepare and compile comprehensive technical and commercial proposals in line with tender requirements. 3. Handle online and offline bid submissions through GEM and various e-procurement portals, ensuring timely and accurate submission of all required bid documents. 4. Manage the entire bid process including online RA (Reverse Auction) through GEM. 5. Clarify and respond to queries during technical and financial evaluations, and support order finalization. 6. Prepare order acknowledgements, and coordinate issuance of Bank Guarantees (Performance/Security/Advance). 7. Communicate effectively with customers to ensure smooth execution of contracts and address any issues proactively. 8. Coordinate with the production team to ensure timely supply of materials as per order schedules. 9. Prepare and submit invoices along with all necessary supporting documents, and actively follow up for customer payments. 10. Manage vendor registration processes including applying for new vendor enlistments and handling renewals.
Key Responsibilities Manage end-to-end procurement cycles for advanced imaging and electronics components. Plan and secure long-lead items to meet critical project timelines. Support supplier selection, negotiation, and performance monitoring. Work with engineering teams to validate BOMs and identify alternate sourcing options. Ensure compliance with AS9100, ITAR, and ISO 9001 standards. Track and report procurement KPIs for cost, quality, and delivery performance. Maintain optimal inventory levels to balance project readiness and cost efficiency. Assist in developing contingency plans to mitigate supply chain risks. Required Skills & Competencies Strong background in strategic sourcing, procurement planning, and vendor management . Proficiency in ERP systems (SAP/Oracle) and MS Office. Knowledge of compliance standards relevant to defense and electronics manufacturing. Good negotiation skills and ability to work with global suppliers. Strong analytical and problem-solving abilities. Qualifications Bachelor’s degree in Electronics, Supply Chain, or related discipline. 7–10 years of SCM experience in electronics manufacturing, defense, or high-tech industries . Six Sigma Green Belt or equivalent process improvement certification preferred.
Responsibilities: * Manage project scope, schedule & budget * Lead cross-functional teams * Collaborate with stakeholders * Monitor progress & risks * Deliver on time & within scope Provident fund Health insurance Food allowance
About Tonbo Imaging Tonbo Imaging designs and builds advanced imaging and sensor systems for defense, aerospace, and autonomous platforms worldwide. Our solutions combine cutting-edge electro-optics, embedded software, and AI-driven imaging to empower situational awareness in the most demanding environments. We are seeking an experienced Supply Chain Specialist (Electronics) with a strong background in the electronics industry to join our operations team. This role is critical to ensuring uninterrupted component availability, cost optimization, and supplier excellence . Key Responsibilities Manage end-to-end supply chain for electronic components, PCBs, sensors, and sub-assemblies. Develop and implement procurement and sourcing strategies tailored to the electronics industry. Build and maintain strong relationships with global and domestic suppliers of electronic components. Collaborate with engineering, R&D, production, and quality teams to align supply chain with technical requirements. Drive inventory optimization, demand forecasting, and material planning specific to electronic hardware. Proactively identify and mitigate supply chain risks such as shortages, obsolescence, and compliance restrictions. Negotiate supplier contracts and evaluate supplier performance based on cost, quality, and delivery. Ensure compliance with import/export regulations, defense/aerospace standards, and industry certifications . Implement ERP systems (SAP/Oracle/MS Dynamics) and supply chain analytics for visibility and efficiency. What We’re Looking For ✔ Bachelor’s degree in Electronics Engineering, Supply Chain, or related field (MBA preferred). ✔ 7–10 years of supply chain experience in the electronics/semiconductor/EMS/defense/aerospace industry . ✔ Proven expertise in strategic sourcing, vendor development, and electronics component lifecycle management . ✔ Strong exposure to PCB manufacturing, sensors, semiconductors, and high-tech hardware ecosystems . ✔ Hands-on experience with ERP systems and supply chain analytics . ✔ Excellent negotiation, stakeholder management, and cross-functional collaboration skills. ✔ Track record of driving cost savings, supply resilience, and supplier partnerships in electronics. Why Join Tonbo Imaging? 🌍 Be part of a global leader in advanced imaging for defense and aerospace . 🚀 Work on cutting-edge electro-optics and electronic vision systems . 📈 Opportunity to lead strategic supply chain initiatives in a high-growth sector. 🤝 Collaborative and innovation-driven work culture. 👉 If you have deep supply chain expertise in the electronics industry and want to make an impact in defense & aerospace technology, Tonbo Imaging is the place for you. Apply now and shape the future of imaging with us.
We are seeking a skilled and customer-focused Customer Support Engineer to join our Bangalore team. The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries and delivering high-quality solutions in a timely manner. Key Responsibilities 1. Customer Assistance: o Serve as the first point of contact for customer support inquiries via email, phone, or chat. o Provide technical guidance and resolve issues related to the company’s products or services. 2. Troubleshooting and Problem Resolution: o Diagnose and troubleshoot hardware, software related problems. o Collaborate with internal teams to escalate and resolve complex issues. o Maintain detailed documentation of issues, resolutions, and feedback. 3. Technical Expertise: o Provide in-depth knowledge of the company’s products, systems, and services to customers. o Assist customers with usage of the products. 4. Feedback and Improvement: o Gather and communicate customer feedback to internal teams for product improvements. 5. Service-Level Adherence: o Ensure timely resolution of customer issues within agreed service level agreements (SLAs). o Monitor and prioritize support tickets to meet customer expectations. Qualifications and Skills Education: o Bachelor’s degree in engineering, Electrical,Electronics, Mechanical or a related field (or equivalent experience). Experience: o 1-3 years of experience in technical support, customer service, or a related role. o Prior experience in troubleshooting. Technical Skills: o Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and CRM tools. Soft Skills: o Excellent verbal and written communication skills in both English and Hindi. o Strong problem-solving abilities with attention to detail. o Customer-oriented mindset with the ability to handle challenging situations professionally. Key Competencies Analytical Thinking Empathy and Patience Time Management Team Collaboration Adaptability to Technology
Key Responsibilities Lead end-to-end planning and execution of multi-disciplinary engineering programs, including optical, mechanical, electronics, and embedded software teams. Develop program plans, schedules, resource allocations, and risk mitigation strategies aligned with organizational goals. Track program progress using appropriate KPIs and project management tools; ensure milestones are met. Interface with customers and internal stakeholders to define program requirements, manage expectations, and provide regular updates. Coordinate with supply chain, manufacturing, and quality teams to ensure smooth transition from development to production. Drive problem-solving, issue resolution, and change management as needed during program lifecycle. Ensure compliance with defense/aerospace standards, certifications, and regulatory requirements. Required Skills & Qualifications Bachelor’s degree in Engineering (Electronics, Mechanical, Optics, or related field); Master’s degree preferred. 6-10 years of experience in engineering program/project management in defense, aerospace, automotive, or high-tech hardware domains. Strong understanding of product development lifecycle for complex electro-optical or embedded systems. Demonstrated experience managing cross-functional teams and external partners/vendors. Proficiency in project management tools (MS Project, Jira, or equivalent). Excellent communication, stakeholder management, and problem-solving skills. Knowledge of defense/military standards (e.g., MIL-STD, DO-178, etc.) is an advantage.
Key Responsibilities Lead end-to-end planning and execution of multi-disciplinary engineering programs, including optical, mechanical, electronics, and embedded software teams. Develop program plans, schedules, resource allocations, and risk mitigation strategies aligned with organizational goals. Track program progress using appropriate KPIs and project management tools; ensure milestones are met. Interface with customers and internal stakeholders to define program requirements, manage expectations, and provide regular updates. Coordinate with supply chain, manufacturing, and quality teams to ensure smooth transition from development to production. Drive problem-solving, issue resolution, and change management as needed during program lifecycle. Ensure compliance with defense/aerospace standards, certifications, and regulatory requirements. Required Skills & Qualifications Bachelors degree in Engineering (Electronics, Mechanical, Optics, or related field); Masters degree preferred. 6-10 years of experience in engineering program/project management in defense, aerospace, automotive, or high-tech hardware domains. Strong understanding of product development lifecycle for complex electro-optical or embedded systems. Demonstrated experience managing cross-functional teams and external partners/vendors. Proficiency in project management tools (MS Project, Jira, or equivalent). Excellent communication, stakeholder management, and problem-solving skills. Knowledge of defense/military standards (e.g., MIL-STD, DO-178, etc.) is an advantage. Show more Show less
We are currently seeking a proactive and technically skilled Software Deployment & Support Engineer to become a valuable member of our team. In this position, your primary responsibilities will include building, deploying, testing, and supporting our application across various customer environments. The ideal candidate will possess a strong foundation in C++ programming and basic knowledge of databases. Moreover, superior communication and troubleshooting abilities are essential for success in this role. Your main duties will revolve around debugging and troubleshooting issues within our C++ application, managing cross-platform deployments on Windows and Linux, and handling data tasks that involve integrating Excel sheets with the application. Additionally, you will be responsible for conducting functional testing, generating structured reports based on test outcomes, and collaborating with internal teams to ensure deployment readiness. As part of this role, you will be required to travel to customer locations for on-site deployment and support, as well as maintain and manage code versions using Git. To excel in this position, you must demonstrate proficiency in debugging and working with C++ code, possess a basic understanding of PostgreSQL or similar relational databases, and have hands-on experience with both Windows and Linux operating systems. Furthermore, familiarity with Excel for application-driven data handling, experience with Git version control, and a willingness to travel to client sites for on-premise deployment and support are essential. Strong analytical and problem-solving skills, as well as outstanding verbal and written communication abilities, are also crucial for this role. Preferred qualifications that would be considered a bonus include experience with the Qt framework for UI and application development, previous involvement in customer-facing roles or application support, familiarity with scripting languages for automation tasks, and experience in writing user guides or technical documentation.,
Job Overview We are seeking a skilled and customer-focused Customer Support Engineer to join our Delhi team. The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries and delivering high-quality solutions in a timely manner. Key Responsibilities 1. Customer Assistance: o Serve as the first point of contact for customer support inquiries via email, phone, or chat. o Provide technical guidance and resolve issues related to the company’s products or services. 2. Troubleshooting and Problem Resolution: o Diagnose and troubleshoot hardware, software related problems. o Collaborate with internal teams to escalate and resolve complex issues. o Maintain detailed documentation of issues, resolutions, and feedback. 3. Technical Expertise: o Provide in-depth knowledge of the company’s products, systems, and services to customers. o Assist customers with usage of the products. 4. Feedback and Improvement: Gather and communicate customer feedback to internal teams for product improvements. o Participate in continuous improvement initiatives for customer support processes. 5. Service-Level Adherence: o Ensure timely resolution of customer issues within agreed service level agreements (SLAs). o Monitor and prioritize support tickets to meet customer expectations. Qualifications and Skills Education: o Bachelor’s degree in engineering, Electrical, Electronics, Mechanical or a related field (or equivalent experience). Experience: o 1-3 years of experience in technical support, customer service, or a related role. o Prior experience in troubleshooting. Technical Skills: o Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and CRM tools. Soft Skills: o Excellent verbal and written communication skills in both English and Hindi. o Strong problem-solving abilities with attention to detail. o Customer-oriented mindset with the ability to handle challenging situations professionally. Key Competencies Analytical Thinking Empathy and Patience Time Management Team Collaboration Adaptability to Technology
Key Responsibilities Lead end-to-end planning and execution of multi-disciplinary engineering programs, including optical, mechanical, electronics, and embedded software teams. Develop program plans, schedules, resource allocations, and risk mitigation strategies aligned with organizational goals. Track program progress using appropriate KPIs and project management tools; ensure milestones are met. Interface with customers and internal stakeholders to define program requirements, manage expectations, and provide regular updates. Coordinate with supply chain, manufacturing, and quality teams to ensure smooth transition from development to production. Drive problem-solving, issue resolution, and change management as needed during program lifecycle. Ensure compliance with defense/aerospace standards, certifications, and regulatory requirements. Required Skills & Qualifications Bachelor's degree in Engineering (Electronics, Mechanical, Optics, or related field); Master's degree preferred. 6-10 years of experience in engineering program/project management in defense, aerospace, automotive, or high-tech hardware domains. Strong understanding of product development lifecycle for complex electro-optical or embedded systems. Demonstrated experience managing cross-functional teams and external partners/vendors. Proficiency in project management tools (MS Project, Jira, or equivalent). Excellent communication, stakeholder management, and problem-solving skills. Knowledge of defense/military standards (e.g., MIL-STD, DO-178, etc.) is an advantage.
Role: To ensure compliance of electronics and electrical assemblies, LRUs and embedded systems for airborne platforms with aerospace quality standards, regulatory requirements, and customer specifications. The role covers quality management across design, manufacturing, testing and certification stages Key Responsibilities: Conduct inspections of PCB assemblies, wire harness, connectors and electronic modules as per drawings, IPC/ESD standards and customer requirements. Review and monitor processes for assembly, integration and environmental / EMI-EMC testing to ensure compliance. Prepare and maintain Quality Assurance Plans (QAP), checklists, and inspection reports for electronics and electrical components and systems. Carry out First Article Inspection (FAI) and establish product conformity with specifications and standards. Generate and manage Supplier Corrective Action Reports (SCAR), including thorough root-cause analysis and corrective/preventive action planning. Audit vendor facilities for PCB fabrication, cable assemblies and electronic components to ensure adherence to aerospace standards. Ensure traceability of electronics and electrical components, PCBS and assemblies including compliance with procurement regulations (e.g. RoHS, counterfeit avoidance). Collaborate with design, production, testing, and certification teams to resolve quality issues. Support Reliability, Maintainability and Testability (RMT) compliance for electronics subsystems. Prepare COTS Screening document and oversee Kit of Parts inspection by DGAQA team. Proficient in MS Office (Excel, PowerPoint), ERP software, and Quality Management Systems (QMS). Key Skills & Competencies: Good understanding of ISO 9001, AS9100, and other aerospace quality standards pertaining to electronics components. Knowledge of IPC Standards (IPC-A-600, IPC-A-610, IPC/WHMA-A-620) and ESD control practices. Experience in environmental, vibration and EMI-EMC qualification testing for airborne electronic components. Proficiency in reviewing test reports, schematics and wiring diagrams. Skilled in problem-solving, root cause analysis and preparing detailed documentation. Effective communication and teamwork abilities Qualifications: B.E / Diploma in Electronics, Electrical or related discipline.
Overview We are looking for a detail-oriented Software Engineer (Embedded) to work on NVIDIA Jetson- based embedded platforms. The role involves preparing, configuring, and debugging systems for deployment in real-world environments. You will be responsible for ensuring the reliability, performance, and integration of embedded Linux systems in applications where stability is critical. Responsibilities Prepare Jetson-based embedded systems for deployment, including OS flashing, driver configuration, and performance tuning. Debug and troubleshoot software, drivers, and hardware integration issues. Integrate and configure sensors, peripherals, and communication interfaces (I2C, SPI, UART, USB, Ethernet). Monitor system performance, identify bottlenecks, and implement fixes. Write scripts and tools to automate setup, configuration, and diagnostics. Collaborate with hardware engineers for hardware bring-up and validation. Maintain clear documentation for system configurations, debug steps, and deployment processes. Requirements BE/BTech or ME/MTech in Electronics, Computer Science, Embedded Systems, or related field. 02 years of embedded Linux development experience (internships and academic projects count!). Strong knowledge of C/C++ for embedded platforms. Familiarity with NVIDIA Jetson hardware and Linux internals. Basic knowledge of cross-compilation, device tree configuration, and peripheral interfacing. Comfortable with debugging tools (gdb, serial console) and system logs (dmesg, syslog). Understanding of networking setup on embedded Linux (IP configuration, SSH, NFS). Proficiency with Git and shell scripting. Nice To Have Experience with JetPack SDK and NVIDIA's development tools. Exposure to CUDA or GPU-accelerated applications. Knowledge of embedded build systems such as Ubuntu(aarch64), Yocto or Buildroot. Familiarity with thermal, power, and performance tuning for embedded devices.
Sr. Learning and Development Specialist We are looking for a Senior Learning & Development Specialist to design, operationalize, and scale our learning initiatives across the organization. In this role, you will design, organize, and manage training programs that strengthen technical, functional, and behavioral skills across the organization. You'll be the backbone of our L&D operationscollaborating closely with HR, business leaders, and external vendors to deliver effective and engaging training programs. From facilitation and instructional design to vendor management and training logisticsyou'll do it all. Must Have: ? Bachelor's degree in HR, Management, or a related field. A master's degree or certifications in Learning & Development are an advantage. ? 5-7 years of experience in training, learning, and development preferably in the technology, defense, or manufacturing industry. ? Strong coordination and stakeholder management skills with the ability to bring together multiple teams, schedules, and resources for smooth training delivery. ? Proven experience in designing and running structured training programs from start to finish. ? Familiarity with Learning Management Systems (LMS) and e-learning tools ? Strong organizational and time management skills, able to handle multiple projects at once. ? Fluency in English is required; knowing any additional regional or international language is a plus. ? A proactive, process-oriented approach with the ability to set up systems and methods independently Responsibilities: Training Facilitation (30%) ? Facilitate virtual and in-person training sessions, workshops, and seminars for employees at various levels of the organization. ? Schedule and coordinate all training activities, including logistics, communication, and follow-ups. Learning Operations Management (50%) ? Drive end-to-end program management including scheduling, communication, coordination, and logistics. ? Develop and maintain an annual training calendar that captures all key learning initiatives. ? Conduct surveys, focus groups, and discussions with managers and employees to identify skills gaps and development needs. ? Submit monthly reports on training activities, including metrics on participation, feedback, and learning outcomes. ? Identify, onboard, and manage external trainers or content providers as needed. ? Coordinate logistics, contracts, and feedback loops for external training engagements. ? Manage the Learning Management System (LMS) for training delivery, record-keeping, and reporting. ? Measure training effectiveness against business goals, through assessments, feedback, and performance tracking Instructional Design (20%) ? Design, develop, and deliver training programs for onboarding, product knowledge, technical skills, compliance, and soft skills. ? Create and maintain standardized training materials such as presentations, manuals, videos, and e-learning content. ? Continuously evaluate and update existing training materials to ensure they remain current and effective. Please submit your resume along with a cover letter outlining your experience in designing and organizing learning programs. Include any relevant examples, portfolios, or samples of training materials, calendars you have created or implemented.
Job Summary: Tonbo Imaging Pvt Ltd is seeking a Service Engineer to join our After Sales Customer Support Cell in New Delhi. The role involves interacting with the customers in northern part of India and resolve the issues related to the products being used by them to ensure customer satisfaction. Job Responsibilities Customer Interaction and Support Maintain a constant liaison with the customers to understand the problems/issues being faced by them. Collaborate with customer support team at Bangalore for early resolution of the problems related to the products. Product Evaluation and Analysis : Conduct diagnosis through troubleshooting to find out the cause of failure. Repair and Refurbishment : Undertake repairs related to mechanical components as per the written instructions and procedures. Perform all work in accordance with quality standards and established safety procedures. Maintain a clean and safe work area. Ensure serviceability and calibration of measuring instruments and gauges. Testing and Validation : Perform system level testing of mechanical components. Ensure proper documentation and report generation. Continuous Improvement : Provide feedback to the Bangalore team on suggested changes/improvements to be done based on the customer feedback. Maintain stock of finished products, spares, assembly/testing tools to meet customer requirements. Flexible to take service calls & visit customer locations for field support. Qualifications B.E / Diploma / ITI in Mechanical / Mechatronics. 2-3 years working experience in assembly/manufacturing of electro-mechanical systems. Quality Control for mechanical / electronic components & processes. Working knowledge on testing of PCBs / electrical systems is desirable. IQC of mechanical parts, PCBs, Cables and electronic accessories (batteries, chargers, adapters) and inspection report generation. Skills Excellent analytical and problem-solving skills. Detail-oriented with a focus on precision and accuracy. Effective communication and teamwork abilities. Basic computer navigation and utilization skills, MS word, email, ppt.
Job Summary: Tonbo Imaging Pvt Ltd is seeking a Service Engineer to join our After Sales Customer Support Cell in New Delhi. The role involves interacting with the customers in northern part of India and resolve the issues related to the products being used by them to ensure customer satisfaction. Job Responsibilities Customer Interaction and Support Maintain a constant liaison with the customers to understand the problems/issues being faced by them. Collaborate with customer support team at Bangalore for early resolution of the problems related to the products. Product Evaluation and Analysis : Conduct diagnosis through troubleshooting to find out the cause of failure. Repair and Refurbishment : Undertake repairs related to mechanical components as per the written instructions and procedures. Perform all work in accordance with quality standards and established safety procedures. Maintain a clean and safe work area. Ensure serviceability and calibration of measuring instruments and gauges. Testing and Validation : Perform system level testing of mechanical components. Ensure proper documentation and report generation. Continuous Improvement : Provide feedback to the Bangalore team on suggested changes/improvements to be done based on the customer feedback. Maintain stock of finished products, spares, assembly/testing tools to meet customer requirements. Flexible to take service calls & visit customer locations for field support. Qualifications B.E / Diploma / ITI in Mechanical / Mechatronics. 2-3 years working experience in assembly/manufacturing of electro-mechanical systems. Quality Control for mechanical / electronic components & processes. Working knowledge on testing of PCBs / electrical systems is desirable. IQC of mechanical parts, PCBs, Cables and electronic accessories (batteries, chargers, adapters) and inspection report generation. Skills Excellent analytical and problem-solving skills. Detail-oriented with a focus on precision and accuracy. Effective communication and teamwork abilities. Basic computer navigation and utilization skills, MS word, email, ppt.