System Engineer

Role Overview: As a Systems Support Engineer at the globally expanding team, you will be an integral part of a dedicated group focused on providing exceptional support for the cutting-edge real-time product. Your role will involve efficiently resolving technology and functional issues across all products, taking ownership of user problems, and following established processes to ensure timely resolutions. You will play a key role in maintaining high standards of customer service and technical support. Key Responsibilities: - Provide first-tier phone and email support to users - Proactively address user issues and adhere to support request processes - Report critical business impact issues and escalate unresolved problems to appropriate teams - Log all calls in the ticketing system - Keep users and management informed during downtimes - Expand knowledge of organizational software and hardware - Troubleshoot customer issues and prepare accurate reports Qualifications Required: - Experience in customer support within an enterprise software environment - Familiarity with Linux or UNIX administration - Hands-on experience with web servers like Apache and databases such as SQL Server or MySQL - Proficiency in scripting languages - Exposure to ticketing tools like Jira or Freshdesk - Willingness to work shifts, be on call, and put in extra hours when necessary - Strong communication skills, fast learning ability, collaborative approach to problem-solving, and a customer-focused mindset Additional Company Details: Join the team of a category leader in Financial Crime Risk Management Systems. The innovative approach to combating financial fraud using AI technology has earned global recognition. The company is looking for dedicated professionals to help continue the mission of providing top-tier support to valued clients.,