Customer Service Specialist

About the Role

Customer Success Agent

Key Responsibilities

• Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes.
• Act as a liaison between dentists/customers and internal teams to ensure timely resolution.
• Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCommerce processes.
• Conduct follow-ups to ensure customer issues are resolved and satisfaction levels remain high.
• Document and maintain accurate records of customer support cases.
• Share insights and contribute ideas for process improvement and organizational growth.

Requirements

• Experience in customer service, preferably in

  eCommerce or logistics-driven organizations

  .
• Proven experience in escalation handling (voice/call support preferred).
• Excellent verbal and written communication skills.
• Strong empathy and a

  customer-first mindset

  .
• Familiarity with CRM tools (Zoho, Salesforce, Freshdesk, etc.) is a plus.
• Ability to multitask, prioritize, and work in a

  fast-paced environment

  .