Partner Experience Specialist

Key Responsibilities:

Outbound and Inbound Calling:

Proactively engage with partners through calls, follow-ups, and scheduled check-ins to build trust and drive activation. Handle inbound calls to address immediate partner needs. - Partner

Onboarding & Support:

Guide new partners through the onboarding process and assist them in using our systems and platforms effectively.

Issue Resolution:

Investigate and resolve partner issues by collaborating with internal teams like sales, operations, and technical support. Document all interactions, troubleshooting steps, and resolutions in the ticketing system.

Ticket Management:

Act as the primary owner for all partner inquiries submitted through the ticketing system (Freshdesk). This includes creating tickets from phone calls or emails, prioritizing issues based on urgency, and ensuring timely resolution.

Administrative Support:

Handle administrative tasks such as data entry, document preparation, and scheduling meetings.