CRM Executive

As a CRM Executive, you will play a pivotal role in managing customer relationships and optimizing their experience. Your responsibilities will include overseeing the CRM system, ensuring accurate data entry, segmentation, and analysis. You will collaborate with sales and marketing teams to develop targeted campaigns, monitor customer interactions, and enhance engagement. Addressing customer inquiries and issues promptly will be crucial for maintaining customer satisfaction. Additionally, you will be responsible for regular reporting on key metrics, trends, and recommendations for improvement. Staying updated on industry trends to propose innovative strategies will be essential for fostering strong client relationships and driving business growth. Key Responsibilities: - Overseeing the CRM system to ensure accurate data entry, segmentation, and analysis - Collaborating with sales and marketing teams to develop targeted campaigns - Monitoring customer interactions and enhancing engagement - Addressing customer inquiries and issues promptly - Providing regular reporting on key metrics, trends, and recommendations for improvement Qualifications Required: - Minimum 3 years of experience in CRM - Knowledge of Freshdesk and Freshchat The company offers a full-time job position with a salary range of 20,000.00 - 25,000.00 per month. You will have the opportunity to work from home with a morning shift schedule. Additionally, the company provides benefits such as cell phone reimbursement. Please note that the candidate location must be in Bangalore. Reliability in commuting or willingness to relocate to Kozhikode, Kerala, before starting work is required. Proficiency in Kannada is also a mandatory requirement for this role.,