15 Freshchat Jobs

As a CRM Executive, you will play a pivotal role in managing customer relationships and optimizing their experience. Your responsibilities will include overseeing the CRM system to ensure accurate data entry, segmentation, and analysis. You will collaborate with sales and marketing teams to develop targeted campaigns, monitor customer interactions, and enhance engagement. Addressing customer inquiries and issues promptly will be crucial in maintaining customer satisfaction. Additionally, you will be expected to provide regular reporting on key metrics, trends, and recommendations for improvement. It is essential for you to stay updated on industry trends to propose innovative strategies, fos...

We are looking for 1 experienced Freshworks Implementation Consultant and 1 experienced Freshworks Developer to lead customer implementations for Freshservice, Freshdesk, and other Freshworks modules. The role involves requirement analysis, configuration, integration, and enablement for enterprise customers across industries. Key Responsibilities Engage with customers to capture ITSM/CRM/CX requirements and map them to Freshworks functionalities. Configure and customize Freshservice, Freshdesk, Freshchat, and Freshcaller modules. Design workflows, automations, SLAs, and approval processes. Integrate Freshworks products with other tools (e.g., Jira, MS Teams, Slack, Azure DevOps). Prepare doc...

*2-4 years exp. in Indian Insurance end-to-end group medical claims, *Resolved queries via Freshchat/Freshdesk (Customer Support) *Policy Document assessments *Stakeholders Mgmt., Collaboration & led escalations *Email/WhatsApp comms. Required Candidate profile *2-4 years exp. in Indian Insurance claims processing, CRM/Servicing/Claims handler roles in Insurer /TPA. *Graduate in healthcare, insurance *Verbal proficiency in English & Hindi must.

Job Role -Customer Support Lead Job Location- Noida Experience Required- 4 to 7 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India's largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an e...

About Us : We are making natural living a HABIT little by little. We do so by serving 100% natural self care to our consumers. The products are scientifically formulated, guided by ayurvedic principles & modern science. They are prepared fresh everyday in our ayurvedic kitchen, out of whole and raw ingredients such as fresh milk, curd, fruit pulps, flowers, herbs, nut & spices. They are finally tested clinically for efficacy & safety. This offering of Fresh Ayurveda has made a mark in the Indian personal care industry. Today 40Lac customers trust us for their personal care needs. We are proud to be featured in LinkedIn's Top Startups 2025- Delhi NCR Edition for our innovation and rapid growt...

Shift Timings: US Shift: 9 PM/10 PM to 6 AM/7 AM IST (Must have 1-2 years of US client support experience) India/ROW Shift: 6 AM to 3 PM or 12 PM to 9 PM IST About Cuemath: Cuemath is a global EdTech platform transforming how students learn math through personalized instruction and innovative technology. We empower children with critical thinking and problem-solving skills that extend beyond academics. Join us in making kids MathFit. Role Overview: We're seeking an experienced Customer Service Associate to serve as the frontline ambassador for Cuemath. You'll handle complex customer queries, drive resolution outcomes, and ensure exceptional service delivery for our global parent and tutor co...

Job Title: iOS Developer Experience: 35 Years Location: Bangalore (On-site) Notice Period: Immediate Joiners Only Job Description We are seeking a skilled and passionate iOS Developer to join our dynamic engineering team for a 6-month contract. You will be instrumental in building and maintaining high-performance iOS applications that support our cutting-edge short video learning platform. The ideal candidate is deeply proficient in Swift , SwiftUI , and has hands-on experience with multimedia frameworks like AVKit and AVFoundation. Key Responsibilities Design, develop, and maintain iOS applications using Swift (UIKit) and SwiftUI Integrate and enhance media playback functionality with AVKit...

As a CRM Executive, you will play a pivotal role in managing customer relationships and optimizing their experience. Your responsibilities will include overseeing the CRM system, ensuring accurate data entry, segmentation, and analysis. You will collaborate with sales and marketing teams to develop targeted campaigns, monitor customer interactions, and enhance engagement. Addressing customer inquiries and issues promptly will be crucial for maintaining customer satisfaction. Additionally, you will be responsible for regular reporting on key metrics, trends, and recommendations for improvement. Staying updated on industry trends to propose innovative strategies will be essential for fostering...

Only Immediate Joiner- Within 12-15 days. 3-5 Years Experience Bellandur, Bangalore (ONSITE) Responsibilities ? Design and build advanced applications for the iOS platform using Swift (UIKit) and SwiftUI ? Integrate and optimize media playback experiences using AVKit and AVFoundation ? Collaborate with cross-functional teams to define, design, and ship new features ? Identify, diagnose, and fix bugs to improve application stability and performance ? Ensure the best possible performance, quality, and responsiveness of the app ? Maintain code quality and follow best practices in CI/CD workflows ? Implement analytics, push notifications, and real-time user interactions ? Help maintain a clean, ...

As an iOS Developer, your role involves designing and building advanced applications for the iOS platform using Swift (UIKit) and SwiftUI. You will be responsible for integrating and optimizing media playback experiences using AVKit and AVFoundation. Collaborating with cross-functional teams to define, design, and ship new features is a key part of your responsibilities. Additionally, you will need to identify, diagnose, and fix bugs to improve application stability and performance. Ensuring the best possible performance, quality, and responsiveness of the app is crucial. Maintaining code quality and following best practices in CI/CD workflows will be expected. You will also implement analyt...

Job Position: Customer Experience Executive Exp: 1-3 yrs Location: Udyog Vihar, Gurgaon Who we are: FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet , a premium western wear brand that provides the best fit for Indian women. Pink Fort a modern Indian wear brand reimagining traditional clothing for the woman of today. Roles & Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while ensuring customer satisfaction. Provide accurate responses to customer qu...

We are looking for a Dedicated Claims Specialist with a strong background in medical and health insurance, particularly in group medical corporate policies . The ideal candidate should have 2-4 years of experience in claims processing or CRM roles. Key Responsibilities: Handle end-to-end processing of reimbursement claims for group medical corporate policies. Provide excellent customer service by addressing claims-related queries via Freshchat, Ozontel, and Freshdesk. Analyze medical documentation, policy terms, and conditions to ensure accurate claim assessment and processing. Liaise with internal teams, insurers, TPA s, and hospitals to ensure seamless claims settlement and timely resoluti...

*2-4 years exp. in Indian Insurance end-to-end group medical claims, *Resolved queries via Freshchat/Freshdesk (Customer Support) *Policy Document assessments *Stakeholders Mgmt., Collaboration & led escalations *Email/WhatsApp comms. Required Candidate profile *2-4 years exp. in Indian Insurance claims processing, CRM/Servicing/Claims handler roles in Insurer /TPA. *Graduate in healthcare, insurance *Verbal proficiency in English & Hindi must.

We are seeking a detail-oriented IT MIS Executive to manage and oversee all SaaS and cloud application subscriptions, billing, renewals, and admin roles. The role involves vendor coordination, invoice tracking, PO processing, and ensuring timely payments while maintaining complete audit readiness and documentation. Key Responsibilities: • Maintain and update a centralized MIS for all IT applications and infrastructure. • Track subscription lifecycle: new requests, renewals, expirations, cancellations. • Coordinate with vendors for quotations, invoices, service support, and compliance documents. • Work with internal audit and finance teams for PO requests, approvals, and timely payments. • En...

We are seeking a detail-oriented IT MIS Executive to manage and oversee all SaaS and cloud application subscriptions, billing, renewals, and admin roles. The role involves vendor coordination, invoice tracking, PO processing, and ensuring timely payments while maintaining complete audit readiness and documentation. Key Responsibilities: • Maintain and update a centralized MIS for all IT applications and infrastructure. • Track subscription lifecycle: new requests, renewals, expirations, cancellations. • Coordinate with vendors for quotations, invoices, service support, and compliance documents. • Work with internal audit and finance teams for PO requests, approvals, and timely payments. • En...