CRM Executive and Marketing

Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Identifying and assessing customer needs to provide effective solutions and recommendations
• Handling customer complaints and ensuring timely resolution
• Updating customer information in the company database (fresh desk)
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Collaborating with internal teams to ensure customer satisfaction and retention
• Continuously improving customer service skills through training and development opportunities
• Generate revenue through online sales.
• Collaborations with makeup artist, event management, and photographers.
• Arrange Collab photoshoots with models
• instutional orders with schools and collages.

Requirements:

• Bachelor's degree or equivalent experience in a related field
• Excellent communication skills in Kannada and English, both written and verbal
• Strong customer service and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software
• Ability to work flexible hours, including weekends and holidays if required

If you are passionate about providing exceptional customer service and enjoy working in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)

Work Location: In person