CRM Executive and Marketing

As a Customer Service Representative, your main responsibilities will include responding to customer inquiries through phone, email, and chat promptly and professionally. You will be required to identify and assess customer needs in order to provide effective solutions and recommendations. Handling customer complaints in a timely manner to ensure resolution will also be a part of your role. Updating customer information in the company database and maintaining a positive, empathetic, and professional attitude towards customers at all times are essential aspects of this position. Collaborating with internal teams to guarantee customer satisfaction and retention will also be a key part of your job. Continuous improvement of customer service skills through training and development opportunities is encouraged. In addition to customer service duties, you will be responsible for generating revenue through online sales and collaborating with makeup artists, event management, and photographers. Arranging collaborative photoshoots with models and managing institutional orders with schools and colleges will also be part of your tasks. To excel in this role, you would need a Bachelor's degree or equivalent experience in a related field. Excellent communication skills in both Kannada and English, both written and verbal, are necessary. Strong customer service and problem-solving skills, along with the ability to multitask and prioritize in a fast-paced environment, are essential. Proficiency in Microsoft Office and CRM software is a requirement. Being able to work flexible hours, including weekends and holidays if needed, is expected. If you are passionate about providing exceptional customer service and thrive in a dynamic and fast-paced environment, we invite you to apply for this exciting opportunity. This is a full-time, permanent position based in Cochin, Kerala. A total of 3 years of work experience is preferred. As part of the benefits package, there is a cell phone reimbursement available. Please note that reliable commuting or planning to relocate to Cochin, Kerala, before starting work is required for this position.,