Customer Delight Associate

Key Responsibilities

• Respond to customer queries on live chat, email, and social media (DMs/comments) in a timely and professional manner. Outcall the customers if and when its required.
• Deliver clear, accurate, and empathetic responses to user issues or feedback.
• Understand and troubleshoot common issues related to app functionality, subscriptions, and content access.
• Escalate unresolved or technical issues to relevant internal teams as needed.
• Maintain a positive tone and uphold brand voice across all customer communications.
• Identify patterns in customer feedback and flag them for internal improvements.
• Keep records of user interactions, comments, and issues using internal tools.
  

Requirements

• 1–3 years of experience in a customer support or related role.
• Strong written communication skills in both Hindi and English.
• Experience in handling queries over at least two of the following: live chat, email, social media (Instagram, Twitter, etc.).
• Basic understanding of customer service tools and ticketing systems (e.g., Freshdesk, Freshchat, Yellow or Nugget) is a plus.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Empathetic, solution-focused, and a strong team player.
• Willingness to work in shifts, including weekends or public holidays if required.
  

About KUKU

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