Customer Delight Associate

What you would be doing:

• In addition to enjoying the company of/ interacting with some of the smartest brains/entrepreneurs in the industry and NOT worrying about the pain of making cold calls, you would be:
• Becoming an expert on fancy travel experiences in and around India.
• Provide friendly and efficient customer service to the Thrillophilia Travellers.
• Be a point of contact to handle and resolve customer complaints.
• Attempt to resolve all complaints in the first contact.
• Display excellent customer service skills, identify and overcome rebuttals from customers
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
• Audit complaints & Feedback strategically & create logical synopsis of the customers complaint. Justify the strategies, actions, and decisions based on the facts gathered
• Respond professionally to inbound phone calls.
• Identify process gaps & improve overall process efficiency.
• Arbitrate in situations between tour operators & customers.
• Monitor and control numerous concurrent tasks apart from handling customer complaints.
• Proactively and independently work to meet targets and goals.

Who You Should Be:

We are looking forward to a young Rockstar who:

• Is super energetic & Loves communicating to people
• display excellent decision making & customer service skills.
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Education - Graduate - Any Specialization
• Open to work in a startup.

What You Would be Getting:

• Once in a lifetime opportunity to make a big business impact to a future of travel.
• Ownership/independence at early stage of career.
• An environment to hone on multi-faceted business skills.

Prerequisites :

• A graduate degree (Engineering/MBA is NOT necessary) Freshers are also welcome; however read JD before applying.
• 1-2 years Customer service experience in preferably in Travel acumen will be a HUGE plus.