Technical Support Specialist

Resolute

1 years

0 Lacs

hyderabad telangana india

Posted:1 day ago| Platform:

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Skills Required

support marketing consulting outreach technology saas testing monitoring optimization onboarding communication chat documentation presentation service dkim training crm zendesk freshdesk learning leadership cutting

Work Mode

On-site

Job Type

Full Time

Job Description

Shift

Location

Joining

Qualification

Experience Required

About Resolute

Tech Support & Customer Success Specialist

Role Overview

first point of contact

excellent English fluency and communication skills

Key Responsibilities

Manage client queries via
support tickets, email, chat, and calls
.
Conduct
product demonstrations
and onboarding sessions for new users.
Troubleshoot technical issues, escalating to the product team when required.
Maintain documentation of FAQs and build internal support playbooks.
Collaborate with deliverability and product teams to ensure smooth resolution.
Represent Resolute with
professional communication and customer empathy
.

Required Skills

Excellent
spoken and written English
.
Strong communication, presentation, and customer service skills.
Basic knowledge of email marketing/deliverability (SPF, DKIM, inbox testing), training will be provided.
Ability to manage multiple client interactions with professionalism.
Good to have but not mandatory: Familiarity with SaaS products, CRM/ticketing tools (Zendesk, Freshdesk, Intercom, etc.).

Why Join Us

Tackle
real-world email deliverability and SaaS challenges
that directly impact global marketing performance.
Collaborate with
international clients, agencies, and high-volume senders
across the U.S., Europe, and Asia.
Build expertise in a
niche, high-demand industry
with strong long-term career opportunities.
Grow in a
continuous learning environment
, with scope to advance into leadership, customer success, or product specialist roles.
Contribute to a
fast-growing SaaS initiative
backed by a well-established email marketing consultancy.

If you’re looking to level up your career in customer facing role and contribute to cutting-edge infrastructure and marketing solutions, we’d love to hear from you!

More Jobs at Resolute

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